Location: Durham, NC
Duration: 12+ Months
Job Description:
The Client is seeking an Expert Specialist resource for a 12-month engagement to work with the Client Services Team. The Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.
Responsibilities:
- Proactively promotes positive customer relationships and mentors’ others to ensure client satisfaction and organizational success. Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
- Communicates status of progress to the customer. Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
- Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
- Installs and images new computers and loads appropriate software for customers. Deploys new business applications as needed. Installs local and network printers and other peripherals and configuration of same.
- Responsible for user data and migration of profiles as computers are replaced. Stays abreast of current technology in a changing environment.
- Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems. Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success. Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
- Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
- Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Skills:
SkillRequired/DesiredAmountof ExperienceSkilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.Required7YearsInstalling and imaging new computers and loading of appropriate software for customers.Required7YearsInstalling local and network printers and other peripherals and configuration of same.Required7YearsMigrating data and user profiles.Required7YearsDocumenting process and procedures related to technical field support activities.Required7YearsDemonstrates knowledge and a working experience with ServiceNow call tracking system.Required7Years
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What We Do
Serigor provides IT Services and IT staffing to Government and Commercial enterprises of all sizes. Serigor has twelve years of proven track record in IT Services, Government Solutions, and Staffing Solutions. ● MBE/WBE/WBENC/WOSB company, headquartered in Baltimore, MD. ● Multiple, multi-year contracts with Government Agencies at State, County, City, and Federal. ● Commercial clients include Fortune 1000 and Start-Ups all over the US. ● Onshore and offshore IT delivery centers. ● IT solutions encompass contracts that are Fixed Price, T&M, Product Development in all technologies. ● Workforce and staffing solutions encompass contract, contract-to-hire, permanent placement and statement of work job assignments.
