The Role
Provides desktop and service desk support for PCs, laptops, mobile devices, printers, Microsoft Teams Rooms, and related hardware and software. Responsibilities include troubleshooting, installations, software deployment, inventory management, mobile device coordination, user assistance, licensing and security compliance, Entrust support, and assisting cybersecurity response activities. The role may require travel between customer sites and requires U.S. citizenship and eligibility for Public Trust clearance.
Summary Generated by Built In
Overview
AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Engineering & Analysis, and Training.
ResponsibilitiesAn average day:The Desktop Support Specialist I is responsible for providing essential support for desktop and laptop PCs, ensuring compliance with licensing and regulatory requirements. Your role involves offering technical assistance to users, resolving IT support tickets, and assisting with software and hardware installations. You'll also provide support for Microsoft Teams Rooms and coordinate mobile device management. This position requires troubleshooting skills, familiarity with Microsoft Office and Windows, basic knowledge of Active Directory, and the ability to analyze and solve problems. In this position you will:- Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
- Assist in ensuring compliance with licensing, regulatory, and security requirements.
- Support the IT Service Desk by handling basic technical issues.
- Assist in installing and maintaining software and hardware according to established standards and procedures.
- Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
- Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
- Assist with automated software deployments and maintaining hardware/software inventories.
- Support Cyber Security Specialists during response activities.
- Assist in maintaining accurate records of hardware and software inventory.
- Assist in installing and configuring stand-alone and network printers.
- Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
- Assist in site visits for software upgrades and basic computer-related issue resolution.
- Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.
- Assist with the setup and delivery of new desktops and laptops.
- Assist in ensuring proper disposal of surplus IT software and hardware according to policy.
- As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), Epsilon will not consider candidates for this position who do not meet the aforementioned conditions.
- Must be able to pass federal background investigation and obtain a Public Trust. (This is a federal contract position and requires candidates to obtain and maintain the appropriate level of Security Clearance or Public Trust. Adjudication of the required Security Clearance or Public Trust is determined solely by the government. If the government determines that the candidate cannot obtain and/or maintain the appropriate level of Security Clearance or Public Trust, Epsilon will be unable to place the candidate in this position.)
- Basic proficiency in current and future Microsoft Office and Windows versions.
- Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems.
- Basic troubleshooting and remote user support skills.
- Some experience in problem analysis and solution identification.
- Must possess a valid state driver's license, may be required to travel between customer sites.
Skills Required
- U.S. citizenship
- Ability to pass a federal background investigation and obtain Public Trust
- Basic proficiency with current and future Microsoft Office and Windows versions
- Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems
- Basic troubleshooting and remote user support skills
- Some experience in problem analysis and solution identification
- Valid state driver's license
- Ability to travel between customer sites when required
AMERICAN SYSTEMS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AMERICAN SYSTEMS and has not been reviewed or approved by AMERICAN SYSTEMS.
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Equity Value & Accessibility — The ESOP provides an ownership stake that adds long-term financial value and complements base pay. This employee-ownership structure stands out within the overall package.
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Retirement Support — A 401(k) with automatic enrollment and broad investment options, alongside the ESOP, strengthens retirement pathways beyond salary. These features are presented as competitive within the defense contracting space.
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Fair & Transparent Compensation — Base pay is considered fair or comparable to industry peers, particularly for technical roles. Starting compensation is described as solid for areas like cybersecurity, systems administration, and IT engineering.
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The Company
What We Do
AMERICAN SYSTEMS is an employee-owned government services contractor that delivers professional, technical, information technology, engineering, analysis, testing, evaluation, and training solutions for complex national-priority programs. Based in McLean, Virginia, the company supports federal customers—particularly defense and other Department of Defense missions—with mission-essential and information engineering, digital engineering, systems integration, cybersecurity, cloud, data, and lifecycle IT services across critical public-sector environments.
