Desktop Support Lead

Desktop Support Lead

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: Secret

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel: None

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The Opportunity:
-CACI has is seeking a cleared Desktop Support Specialist to join our mission-driven Project Manager Mission Command SETA team at Aberdeen Proving Ground, MD. If you thrive in a challenging, fast-paced work environment with a variety of job duties, we invite you to consider this as your next career move. This role offers the opportunity to provide direct IT support a team of seasoned staffing, technical, and program management professionals who thrive on supporting our client's mission and growth objectives.
Responsibilities:

-Coach and review work of lower level professions on the team
-Manage PM MC IMO processes and IT projects
-Image computers for new personnel or as part of life cycle replacements. Perform data transfer from old to new equipment.
-Provide hardware and software support for users remotely and onsite by means of a ticketing system, emails, phone calls, and walk-ups.
-Perform Information Management Officer (IMO) duties such as in/out-processing personnel and creating Help Desk tickets and software requests.
-Work closely with other IT teams, such as the Aberdeen Proving Ground Network Enterprise Center (APG NEC) and PEO C3T Headquarters in order to identify and resolve issues.
-Communicate with the organization about IT issues or future enhancements.
-Perform routine maintenance on peripheral devices by providing consumable materials for printers, plotters, and scanners.
-Resolve and remediate network outages or computer virus/malware infections as needed.
-Provide IT support to conference and training room facilities.
Qualifications:

Required:

- Must Have a Current and Active DoD Secret Clearance. No Waiver.
-CompTIA Security+ CE certification.
-Significant experience Windows 10 Helpdesk Support.
-Excellent Project Management/planning skills.
Desired:

-Associates or Bachelors Degree in IT-related field.
-Windows Desktop Certifications.
-CompTIA A+ and/or Network+.

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What You Can Expect:

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy. 

Your potential is limitless. So is ours.

Learn more about CACI here.

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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.

The proposed salary range for this position is:

$73,800 - 155,100 USD

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.