Desktop Support - Hourly

Posted 3 Days Ago
Be an Early Applicant
Fayetteville, AR, USA
In-Office
14-14 Hourly
Entry level
Other • Professional Services • Social Impact
The Role
Part-time student role providing hands-on desktop support: troubleshoot hardware/software, install and maintain software, set up and re-image devices, support labs and end users, document work in ticketing system. On-site at Arkansas Union, 20–25 hours/week.
Summary Generated by Built In
Current University of Arkansas System employees, including student employees and graduate assistants, need to log in to Workday via MyApps.Microsoft.com, then access Find Jobs from the Workday search bar to view and apply for open positions.

Students at all University of Arkansas institutions will view open positions and apply within Workday by searching for “Find Jobs for Students.”

University of Arkansas, Fayetteville students will view open positions and apply within Workday by searching for “Find Student Jobs at UAF.”

All Job Postings will close at 12:01 a.m. CT on the specified Closing Date (if designated).

If you close the browser or exit your application prior to submitting, the application process will be saved as a draft. You will be able to access and complete the application through “My Draft Applications” located on your Candidate Home page.


Closing Date:

08/07/2026
Type of Position:
Staff - Clerical


Workstudy Position:

No
Job Type:
Temporary (Fixed Term)

Work Shift:


Sponsorship Available:

No
Institution Name:
University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation’s top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation’s strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
If you have a disability and need assistance with the hiring process, please submit a request via the Disability Accommodations | OEOC | University of Arkansas (uark.edu) : Request an Accommodation. Appli­cants are required to submit a request for each position of which they have applied.
For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.


Department:
Desktop Support


Department's Website:


Summary of Job Duties:
The Desktop Support Extra Help Worker is a part-time student position responsible for providing hands-on technical support for UITS Desktop Support units. This role supports both individual end users and general access lab environments. Support duties include basic troubleshooting of hardware and software issues, software installation and maintenance, device setup and re-imaging, and documenting work via a ticketing system. The candidate must be a current University of Arkansas student who is customer-focused, technical, and eager to gain hands-on experience in IT work. The position is not remote eligible and is based out of the UITS Desktop Support Team Room in the Arkansas Union.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:

Minimum Qualifications:

  • Must be a currently enrolled student at the University of Arkansas
  • Basic familiarity with computers, operating systems, and technology troubleshooting (training provided)
  • Must be able to lift 20-30 pounds

Preferred Qualifications:

  • Experience with Windows and Mac operating systems
  • Knowledge of network fundamentals
  • Experience with IT Ticketing Systems
  • Experience with common office applications (Microsoft 365 apps, Adobe Creative Cloud, Teams, Zoom, etc.)

Work Schedule:

  • Part time, 20-25 hours per week, scheduled around class commitments


Additional Information:


Salary Information:

$14.00/hr


Required Documents to Apply:

Availability to Work and/or Class Schedule

Optional Documents:

Cover Letter/Letter of Application, Proof of Veteran Status, Resume


Recruitment Contact Information:

Dawn Hefley, Human Resources Partner, [email protected],


All application materials must be uploaded to the University of Arkansas System Career Site https://uasys.wd5.myworkdayjobs.com/UASYS  

Please do not send to listed recruitment contact.


Special Instructions to Applicants:


Pre-employment Screening Requirements:
Criminal Background Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University’s Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.


Constant Physical Activity:
Hearing, Talking
Frequent Physical Activity:
Feeling, Grasping, Sitting
Occasional Physical Activity:
Manipulate items with fingers, including keyboarding, Standing, Walking
Benefits Eligible:
No

Skills Required

  • Currently enrolled student at the University of Arkansas
  • Basic familiarity with computers, operating systems, and technology troubleshooting (training provided)
  • Must be able to lift 20-30 pounds
  • Proof of legal authority to work in the United States on first day of employment
  • Criminal background check and sex offender registry check (pre-employment screening)
  • Experience with Windows operating systems
  • Experience with macOS
  • Knowledge of network fundamentals
  • Experience with IT ticketing systems
  • Experience with Microsoft 365 apps, Adobe Creative Cloud, Teams, Zoom
Am I A Good Fit?
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The Company
27,000 Employees
Year Founded: 1871

What We Do

The University of Arkansas System is a public higher-education system serving Arkansas through multiple campuses, a medical school, law schools, community colleges, and statewide research and extension units. It provides academic programs, professional training, agricultural and scientific research, and public-service outreach to support workforce development and community needs. The system coordinates educational resources, advances research, and expands access to learning and healthcare across the state.

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