Job Summary:
We are seeking a highly skilled and motivated Desktop Support Engineer with expertise in Mac OS X, iOS, JAMF, and Asset Management to join our dynamic IT support team. The ideal candidate will be responsible for ensuring the seamless operation of desktop environments, including troubleshooting, configuration, and support of Mac OS X and iOS devices. Additionally, the Desktop Support Engineer will manage device inventories, handle asset tracking, and provide proactive solutions to optimize system performance and user satisfaction.
Years of experience: 2 to 5 years
Salary: Open / let us know your expectation
KEY RESPONSIBILITIES:
Mac OS X & iOS Support:
- Provide end-user support for Mac OS X and iOS devices, ensuring timely resolution of technical issues.
- Install, configure, and maintain Mac OS X and iOS devices in line with organizational policies.
- Troubleshoot hardware and software issues, including networking, printing, and device synchronization problems.
- Manage software updates, patches, and system upgrades for Mac OS X and iOS platforms.
JAMF Management:
- Administer and support JAMF Pro for device management, including enrolment, configuration, and security policies.
- Manage macOS and iOS device deployment and profiles via JAMF, ensuring compliance with security standards and company policies.
- Configure and deploy applications using JAMF Software.
- Monitor device compliance, troubleshoot device issues, and perform remote management tasks through JAMF.
Asset Management:
- Oversee the inventory of hardware and software assets, ensuring accuracy and timely updates in asset management systems.
- Manage the lifecycle of desktop and mobile devices, from procurement to retirement and disposal.
- Assist with tracking and auditing hardware and software licenses to ensure compliance.
- Perform regular audits of physical assets and systems, ensuring accurate reporting.
Top Skills
What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe.
New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government.
Solutions and Services:
• Collaboration & Unified Communications
• Data Networking
• Digital Transformation
• SecureBlu Security Services
• CloudBlu Cloud Services
• Physical Security & Life Safety
• Managed Services
• Professional Services
