Planit (planit.com)

Desktop Support Engineer

Posted 3 Days Ago

Be an Early Applicant

Brisbane, Queensland, AUS

In-Office

Entry level

Information Technology • Software • Automation

The Role

Provide hands-on EUC and desktop support across multiple client sites. Troubleshoot and resolve incidents involving Windows devices, laptops, printers, connectivity, Microsoft 365, Active Directory, Intune, SCCM, and ITSM workflows. Build and image hardware, deliver customer-focused support, communicate effectively, and follow ITIL practices. The role requires onsite work, travel between sites, a driver’s licence and vehicle, Australian citizenship, and a valid QLD blue card.

Summary Generated by Built In

About the Role

You will be responsible for delivering high-quality EUC and desktop support across multiple client sites, ensuring users are supported effectively across their day-to-day technology needs. You will be a practical, customer-focused IT professional with strong troubleshooting skills and experience working in fast-paced support environments. Approachability, good written and verbal communication skills are a must for this role.

You will bring:

Proven experience in EUC, Desktop Support, or similar hands-on roles involving incident troubleshooting and timely resolution
Strong knowledge of Windows environments
Experience building and imaging hardware, with technical knowledge of laptop devices
Experience with Microsoft 365, Active Directory, Intune and SCCM
Solid understanding of networking fundamentals (DNS, DHCP, VPN) and ability to diagnose connectivity issues
Printer troubleshooting experience
Experience working with ServiceNow or similar ITSM tools
Strong communication and customer service skills
Familiarity with ITIL practices

Additional Requirements

Available to start ASAP
Ability to work onsite 3 days per week
Southport location ideal
Must have a valid driver’s licence and own vehicle (travel between sites required)
Must be an Australian Citizen with a valid QLD blue card (working with children clearance)

About Us

About NRI

Transformative digital solutions take more than IT expertise. They take a partner you can count on. With an eye for precision and the vision to help you progress. Who can move quickly to find the right ways forward – so that you’re always ahead of tomorrow.

We’re that partner for countless businesses. Designing, implementing and managing digital solutions that are as personalised as they are progressive. That open the doors to greater digital success – across business, government and beyond.

We deliver everything from business strategy and consulting through to infrastructure and managed IT services. We’re backed by a global reach that makes us a truly game-changing alternative in the digital services space – with local decision-making and authority. And we’re powered not just by technology, but by passionate people who are

fearlessly committed to getting it right for our customers.

Transformative digital solutions take the right team, making the right moves at the right time. You’ve found yours with NRI.

We celebrate the diversity of people, and we pride ourselves on ensuring everyone belongs. As an equal-opportunity employer, we want to create opportunities for everyone and will consider all applications without bias. We value our collaborative culture and work together to support a variety of community organisations and social issues.

Diversity & Inclusion

We value our collaborative culture and work together to support a variety of community organisations and social issues.

Skills Required

Proven experience in EUC, desktop support, or similar hands-on incident troubleshooting roles
Strong knowledge of Windows environments
Experience building and imaging hardware and technical knowledge of laptop devices
Experience with Microsoft 365, Active Directory, Intune, and SCCM
Understanding of networking fundamentals including DNS, DHCP, and VPN
Ability to diagnose connectivity issues
Printer troubleshooting experience
Experience with ServiceNow or similar ITSM tools
Strong communication and customer service skills
Familiarity with ITIL practices
Available to start ASAP
Ability to work onsite three days per week
Southport location
Valid driver’s licence and own vehicle
Australian citizenship
Valid QLD blue card

View all jobs at Planit (planit.com)

View Planit (planit.com) Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: Sydney, NSW

1,941 Employees

What We Do

At Planit, we provide businesses with the vision, precision and independence they need to improve the quality of their software and the way they deliver it. As a global leader in quality engineering and assurance solutions, our 2,000+ consultants are at the forefront of the industry. Every day, they test themselves on a variety of challenging projects across our top-tier client base. We are hungry to learn and drive our industry forward. This permeates the fabric of our culture, with core values centred around continuous growth and excellence, as we look to inspire minds and raise the bar. We embrace and encourage diversity. We strive to create an environment that’s productive, welcoming, fair, rewarding, and fun for everyone. We act with integrity and harness sustainability as a catalyst for positive change. Ready to test yourself and grow your career? Visit our Careers tab or www.planit.com/careers