About Excis
Excis is a global IT support leader driven by innovation and collaboration. We are looking for a detail‑oriented and customer‑focused Desktop Technician (Band 2) to join our Philippines team. In this role, you will provide day‑to‑day local and remote desktop support, troubleshoot hardware/software issues, and ensure timely resolution of tickets while maintaining Service Level Agreement (SLA) compliance.
Supporting clients in 190+ countries
Network of 6,000+ Engineers
Trusted by 200+ Enterprise Clients
Provide first/second level contact and problem resolution for customer issues.
Respond to inbound calls, document troubleshooting steps, and resolve hardware, software, and application challenges.
Work with third‑party vendors to remediate complex AV issues.
Maintain accurate ticket updates for all reported incidents.
Install, upgrade, support, and troubleshoot Windows XP, 7, 8.1, 10, Microsoft Office 2010, Cisco Jabber, and other authorized applications.
Provide basic support for Mac operating systems.
Install, upgrade, support, and troubleshoot printers and computer hardware.
Perform preventative maintenance and remedial repairs on desktops, laptops, printers, and peripherals.
Use diagnostic tools to troubleshoot network connectivity and workstation issues.
Support IT projects requiring flexibility and teamwork.
Perform other duties as assigned.
RequirementsWhat you'll need?
Bachelor’s Degree in Computer Science or related field (or equivalent).
Certifications: CompTIA A+, Microsoft Certified Professional (MCP) or higher.
Minimum of 18 months IT experience.
Strong knowledge of Windows 7–10, Active Directory, Group Policy Objects (GPOs), MS Office 365, enterprise antivirus, and helpdesk ticketing systems.
Experience with mobile device management (iOS/Android), enterprise encryption, and Windows PC/laptop management via Active Directory.
Proven analytical, troubleshooting, and problem‑solving skills.
Ability to multitask, prioritize effectively, and meet SLAs.
Excellent communication, relationship‑building, and customer service skills.
Adaptable and flexible in a fast‑changing environment.
Willingness to work off‑hours and weekends when required.
English proficiency: C1
Benefits
Why Join Us?
Ready to excel in Desktop Support? Apply now and help drive IT support excellence with Excis in the Philippines!
Skills Required
- Bachelor's Degree in Computer Science or related field (or equivalent)
- CompTIA A+ certification
- Microsoft Certified Professional (MCP) or higher
- Minimum of 18 months IT experience
- Strong knowledge of Windows 7-10, Active Directory, Group Policy Objects (GPOs), MS Office 365, enterprise antivirus, and helpdesk ticketing systems
- Experience with mobile device management (iOS/Android) and enterprise encryption
- Experience managing Windows PCs/laptops via Active Directory
- Proven analytical, troubleshooting, and problem-solving skills
- Ability to multitask, prioritize effectively, and meet SLAs
- Excellent communication, relationship-building, and customer service skills; English proficiency C1
- Willingness to work off-hours and weekends when required
What We Do
Excis is a global IT services company providing 24/7 multilingual support and onsite assistance in over 190 countries, specializing in end-user computing, networking, and IT security services.
