Job Description
Job title: Desktop Engineer
Location: Newark, NJ
We are looking for a qualified Desktop Engineer for the 1st shift of our 24x7 Team who has experience troubleshooting computer issues and supporting customers in person, by phone, email, and remote access tools. Involves some travel to other NJT sites.
Support and troubleshoot hardware and software problems for desktop and laptop computers and conduct remote problem solving when necessary.
• Install hardware and software on workstations.
• Set up and maintain network and telecommunications systems.
• Troubleshoot LAN, server, wi-fi and connectivity issues.
• Utilize ticketing system, when necessary.
• Manage Windows Active Directory and Exchange.
• Re-image computers, perform data migrations and restorations.
• Work closely with other IT employees on system maintenance and configuration projects.
• Work closely with other SLA employees on interdepartmental projects.
• Maintain accurate asset management records.
• Work with vendors and manufacturers on repair and maintenance of IT equipment.
Requirements
• College degree and/or 4-6 years' experience.
• Ability to help employees solve hardware and software problems.
• Experience with Windows Active Directory& Office 365.
• Experience troubleshooting network issues in large office setups.
•Experience supporting and troubleshooting printer systems.
• Familiarity with DHCP, DNS, LAN, WAN, and other common networking concepts.
• Strong customer service and communication skills.
• Experience with a scripting language preferred.
• Must be able to work on Sundays and certain Holidays.
• Basic understanding of ITIL foundation processes, i.e., Incident, Request, Change, etc.
• MDM experience, specifically Airwatch, is a plus.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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What We Do
SpikeIT Global Solutions, Inc. is a global firm providing highest quality of services in field of Information Technology, serving various clients in Finance, Telecom, Insurance, Pharma, Healthcare and Media sectors.
The main motto of SpikeIT business services is ‘Client First’. We stand till the last minute without compromising on the quality and delivering the right solutions to the client requirements. We strongly believe in human relationships, business ethics & values to strive to success.
We specialize in providing technology-enabled solutions to the complex industry problems with higher quality and using the latest technologies & standards. Our dedicated, motivated staff always makes a difference in executing any project to a successful state with in the timelines. Also, we got a unique solution models by blending the best practices in providing services in Application development, Infrastructure Management, IT Consulting, Staffing and Training areas.
SpikeIT Global Solutions, Inc. is a global Information Technology firm with unique market approach in delivering custom tailored business solutions with focus on reducing cost and at the same time not compromising on the efficiency. We are driven by the customer’s vision with keeping values on top. Having a strong presence in Onsite, Offshore and 'Near Shore' allows us to offer custom solutions based on either ‘Onsite only’, ‘Onsite-Offshore’ or ‘Onsite-Near Shore-Offshore’ or any custom model to meet the customer requirement.
SpikeIT is dedicated in bringing the Spike in Client’s satisfaction by increasing the project savings and offering right solutions not only by addressing the immediate challenges but offering future forecasted enhanced solution. Please check Services tab for the full list of services offered by SpikeIT and check ‘Why SpikeIT’ section for more details on our unique business model/approach.
