Desktop Support Engineer - L1

Purpose of the role: Level 1 Field Engineer to support the client environment and help customers find solutions to their technical issues as well as monitoring network, PCs, and peripherals.

Key responsibilities:

•           Provide onsite and desk side support services to end users.

•           Troubleshoot PC related problems at the direction of TCS level 1or SPOC.

•           Complete incidents and requests within SLA in pressurized environment.

•           Build, configure and troubleshoot Install “Gold”/Or instructed image on Customer PC and laptop applications and hardware components.

•           Ensure tickets are updated on a daily basis.

•           Support meeting room environment and video conferencing.

•           Support printers, scanners, and other peripherals.

•           Support mobile devices, such as iPads, iPhones and Android devices.

•           End-User Data back-up and restoration when required in the course of a service incident.

Behavioural skills required:

•           Individual must have good customer facing skills and be well presented.

•           Demonstrates independent and pro-active thinking.

•           Builds effective relationships both within the team and across the business and Professional Services

•           Must be able to work to specified standards and required levels of deportment, conduct, and sound ethical workplace practices.

•           Must be able to work alone and unsupervised, taking the initiative when necessary.

•           Must be organized and prioritize work appropriately.

Technical skills & Experience required:

•           Must have experience of using a Call Logging system.

•           Must have good working knowledge of Windows 7/10 and related Office applications.

•           Support experience of MACs would be beneficial.

•           Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.

•           Familiarity with Microsoft PATCH MANAGEMENT.

Why Join Us? 

At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence. 

Ready to make a difference and grow your career? Apply now to join Excis in INDIA and be at the forefront of IT support excellence!00000