Company Description
LGC Standards is a division of LGC Group, the UK’s designated National Measurement Institute for chemical and bioanalytical measurements. We are a leading global manufacturer and service provider of quality assurance and research tools, supporting analytical needs in more than 120 countries worldwide. We use our expertise to produce to the highest standards, including ranges produced under ISO/IEC 17025 and accredited to ISO 17034. Our wide range of reference materials and proficiency testing schemes is complemented by our experience in outsourcing and customs, enabling us to adapt quickly to provide tailored solutions that meet our customers’ analytical needs. We innovate and apply science in order to ensure the safety and integrity of products and services, in line with our vision of science for a safer world.
The end date for this position will be March 30th, 2025.
Job Description
- Responding to tickets logged by end users for IT support related to hardware, software, and networking
- Installing and configuring computer hardware, software, printers and scanners
- Helping users install applications and computer peripherals, as well as diagnosing technical problems.
- Traveling to other LGC locations or connecting via a remote link.
- Working with the project team to assist in the Office move
- Solving system and network problems and diagnosing hardware or software faults
- Responding to call-outs in a timely manner
- Providing support to end users via phone, email or in person
Qualifications
- Previous knowledge of using ITSM software preferable
- Knowledge of network security practices and anti-virus programs.
- Preferably with 1 or more years related experience in IT Support. Some network knowledge will be an advantage.
- Solid understanding of Microsoft Office 365
- Excellent problem-solving skills and a customer focused attitude.
- Independent, resourceful individuals with a "can-do" attitude
Additional Information
All your information will be kept confidential according to EEO guidelines.
What We Do
LGC is a leading, global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Its high quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers’ products and workflows and are valued for their performance, quality and range.
LGC’s tools play a key role in customer workflows from discovery applications through to commercial manufacture and enable its customers to: bring new diagnostics and therapies to market; progress research and development; optimise food production; and continuously monitor and enhance the quality of food, the environment and consumer products.
LGC’s 175+ years of scientific heritage, combined with a track record of innovation and value-enhancing acquisitions, has enabled the company to build its product portfolio and expertise, and develop deep relationships with customers, industry partners and the global scientific community.
LGC’s core purpose of Science for a safer world and its core values of passion, curiosity, integrity, brilliance and respect, drive its culture. As of 30 June 2021, it employs 4,350 employees, of which over 1,175 employees hold PhD and/or master’s degrees. Its products and services are delivered by highly qualified and experienced teams, operating from a global network of accredited sites that showcase its scientific and manufacturing capabilities.
