Metrix IT
Job Description
Role : Desktop Support
Location: Collegeville, PA - Onsite
Duration : 6 months
Outstanding computer troubleshooting skills for obscure issues, ranging from device connectivity, network issues, and laboratory software issues Background with End-user Computing or Desktop Support skills essential. Break Fix consists of 80 of a Lab Engineers workload Understanding of Networking concepts, such as network topography, VLANSs, Static Dynamic IPs, Subnetting, ITOT Networks, and basic understanding of firewalls. Candidate should be familiar with the OSI model and how to troubleshoot different network layers Knowledge and understanding of Active Directory requiredD2D and or project support AGILE ways of working necessary Background with computer security Previous experience with validated systems (GxP) a plus Implement the validated client data backup solution on laboratory analytical equipment (equipment and software investigation, documentation, technical configuration) within RD (GxP and non-GxP)Support for scientists in incident management, user support and coaching, access management Testing and validation of computer software (complete tests in different environments, writing technical documentation)Familiar with ticketing systems such as ServiceNow Microsoft Excel skills a plusIn-depth knowledge in Microsoft OS including iOS and Linux a plus
Assist in maintaining existing computer infrastructure of 8000 PCs globally Image Onboard new computers into the domain and onto the network Secure and protect new and existing hardware Consult with the scientist as they require assistance with their equipment Troubleshoot and implement data flows for scientific instruments.
QualificationsDiploma or bachelors
Additional InformationAll your information will be kept confidential according to EEO guidelines.
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What We Do
ajna infotech specialize in providing Customers with services in the areas of IT Project Assessments, Implementations & Upgrades, Supplemental Resources, Remote Support, and System Integration & Performance Tuning in all the areas. ajna infotech offers comprehensive IT consulting services and proven project management expertise that helps our clients transform the way they interact with their customers, suppliers and employees. From project start-up to ongoing post-production support. We provide consulting and IT services to clients in North America, Europe and Asia Pacific with a focus on high quality and cost effective solutions that enhances better decision making. We partner with our clients from concept to implementation enabling their transition to a process and technology driven enterprise. Our work is based around a combination of IT best practice and our own set of Industry methodologies that we have used successfully for years – fine-tuning them as we work. You will not get a one-size fits all landscape or advice on things that we do not understand. You will get dedicated and exceptional consultants who immediately fit in and become part of your team. Can you imagine working with a team that feels as if they are part of your own work force? Most customers resign themselves to something less – ajna infotech , total integration is the standard.
