Desktop Support (macOS)

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.

We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.

And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year.

About the Desktop Support Analyst role...

You will be responsible for setting up new starters, responding to all internal IT support issues, asset management and liaising with IT vendors. The role will involve high levels of problem analysis and using initiative to resolve issues quickly and accurately. We’re looking for a true self-starter who can juggle multiple priorities at the same time!

What you'll do...

• Assist our employees with the installation, configuration and usability of hardware, software and equipment.

• Be the first point of contact for internal IT support in Europe, ensuring you respond quickly and effectively to keep our operations running smoothly.

• Assisting the security team to identify and action security incidents.

• Procure new hardware and software, maintaining the asset register, and renewing licenses as required.

• Work with vendor support contacts to resolve technical problems with desktop computing, peripheral equipment, and software.

• Conduct troubleshooting, testing and reporting as required.

• Support the Global ICT Director as required, enabling the expansion and growth of SiteMinder’s technical capabilities.

What you have...

• Strong knowledge of Apple, MacOS and a background of supporting Apple hardware and software.

• Familiarity with Google Workspace and other cloud based applications such as Slack, Kandji, Okta and Dialpad.

• Understanding of IT networks.

• Ability to work independently and without supervision.

• Fantastic communicator, who loves regular open, transparent communication with unquestionable work ethic.

• Thrives in a fast-paced, agile and dynamic environment.

• Able to analyze problems, determine cause and reach a resolution.

Our Perks & Benefits…

- Equity packages for you to be a part of the SiteMinder journey 

- Hybrid working model (in-office & from home)

- Mental health and well-being initiatives

- Paid birthday, study and volunteering leave every year

- Sponsored social clubs, team events, and celebrations

- Employee Resource Groups (ERG) to help you connect and get involved 

- Investment in your personal growth offering training for your advancement

Does this job sound like you? If yes, we'd love for you to be part of our team! Please send a copy of your resume and our Talent Acquisition team will be in touch.

When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.