Desktop Support Analyst

Job Title: Desktop Support Analyst

Location: Near Grand Central, New York City, NY (On-site only)

Employment Type: Full Time

Travel: They might need to go to Old Greenwich, CT office 1-2 times a month.

JOB DESCRIPTION:

This role will be primarily responsible for providing general desktop hardware and software support to end users across our offices, both in person and remotely.

Core Responsibilities:

·         Account and access administration: manage Active Directory accounts for new hires, departures, and role changes; manage security groups, distribution lists, and shared-folder permissions; handle password resets, account lockouts, and MFA enrollment in accordance with approved access standards and IT policy.

·         Desktop and application support: troubleshoot Windows workstations, Microsoft 365, Excel Add-ins, Teams, and Outlook; install and configure business and developer applications; support users both in person and remotely.

·         Endpoint management and patching: perform and monitor workstation patching and assist senior IT staff with server patching through Quest KACE, track compliance, and remediate identified vulnerabilities.

·         Remote access support: provision and troubleshoot RDP and VPN access, and maintain the remote and disaster-recovery workstation fleet.

·         Specialized platform support: build and maintain Bloomberg terminals and other trading-floor systems; support developer and quantitative tooling (Visual Studio, VS Code, SQL Server Management Studio, scheduling and container tools), as well as approved AI-assistant applications and their workstation integrations.

·         Backup and recovery: assist with scheduled tape restore requests, file and database recoveries, including quarterly restores performed for audit.

·         Hardware, workspace, and asset management: deploy and decommission workstations, support office and desk moves, maintain printers and desk phones, and help track hardware inventory and software licenses.

·         Ticket ownership: own and resolve requests in the service desk queue as well as walkups, email, chat, and calls; maintain accurate asset records, support documentation, and knowledge-base articles; document work clearly and escalate issues to senior staff when appropriate.

Skills and qualifications:

·         1–3 years in a Desktop Support, Help Desk, or IT Operations role.

·         Hands-on Active Directory experience: user and group administration, permissions, and password management.

·         Strong working knowledge of Windows 10/11, Microsoft 365, Teams, and Outlook.

·         Familiarity with PowerShell for basic troubleshooting and automation; willingness to develop scripting skills.

·         Familiarity with endpoint management or patching tools - KACE, SCCM, Intune, or similar.

·         Familiarity with hardware lifecycle work, including imaging, workstation deployment, peripheral troubleshooting, asset tagging, and secure decommissioning.

·         Comfort supporting remote access technologies (RDP, VPN) and conducting remote troubleshooting.

·         Basic networking literacy and awareness of standard security practices.

·         Experience in a regulated, audited, or otherwise controlled environment is a strong plus.

·         Financial services experience - particularly Bloomberg terminal support - is a plus.

·         Any related certification is a plus.

What we’re looking for:

·         Team player, self-starter, detail-oriented, with strong organizational skills and a professional demeanor.

·         Good communication skills and a genuine eagerness to help people.

·         Discretion in handling confidential information — this role has access to sensitive company and employee data.

·         Comfortable working a queue: consistent follow-through on many small requests, not one project at a time.

Working Arrangements:

•         On-site only in our NYC office — this is not a remote or hybrid role.

•         Occasional scheduled after-hours work for patching windows and restores.

•         Ability to move and install IT equipment and work in server rooms, wiring closets, and occasionally go to the CT office as needed.