Desktop Support Analyst

Type:

• 5 Yr Contract

Full Time or Part Time:

• Full Time

Pay Rate:

• TBD

Location:

• Orlando, FL 32801

Language Requirements:

• English

Language Preferences:

• N/A

Job Overview:

Performs moderately complex analytical, technical and administrative work in the planning, design and installation of new and existing computer systems. Provides day-to-day consultation, instruction, troubleshooting and problem solving to computer users for hardware, software, network and related computer systems and devices. Evaluates reviews and enforces County computer hardware and software standards. This position requires knowledge of all phases and variations of computing systems support.

Experience Requirements:

• Installs, configures and ensures the effective operation of all end user hardware and software, peripheral equipment and mobile devices within established County standards.
• Monitors and responds to Service Center trouble calls and provides end user training in use of equipment and software
• Confers with the customer to diagnose simple to moderately complex problems, apply solutions and assist in determining the types of hardware and software required to meet business needs.
• Ensures end user hardware, software and associated devices interconnect seamlessly with diverse systems such as file servers, email servers, computer conferencing systems and application servers.
• Creates, runs, and troubleshoots simple to moderately complex scripts, batch files, or installation procedures.
• Performs moderately complex troubleshooting procedures encompassing multiple technology platforms.
• Coordinates efforts with technical staff and customers to determine and resolve client issues under the direction of technical lead.
• Reviews licensing problems and performs software and hardware audits throughout the organization. Provides audit reports and assessments and ensures compliance with licensing regulations.

Experience Preferences:

• Works under close supervision of the Systems Support Supervisor.
• Performance is reviewed through observations, conferences, reports and achievement of desired results

Physical Requirements:

• Mobility to work in typical office setting and use standard office equipment
• Stamina to sit for extended periods of time; strength to lift and carry up to 50 pounds
• Vision to read printed materials and a computer screen, and hearing and speech to communicate

Education Requirements:

• Bachelor’s Degree from an accredited institution in Computer Science or closely related field
• 1 year experience in the installation, programming and troubleshooting of computer hardware, software, or mobile devices or an equivalent combination of related education, training and experience

Education Preferences:

• Applicable Microsoft certifications or A+ certifications.
• Knowledge of data networking, both wired and wireless Experience using computer diagnostic tools.

Schedule:

• 8AM EST- 5PM EST
• Provides on-call support as needed 24 hours a day, 7 days a week.

Dress Code:

• Business Casual

Benefits: PTO & Holiday, Medical, Dental, and Vision

Additional Information:

Drug screening, background and reference checks are performed if required. Must comply with a smoke-free/tobacco-free environment. Valid identification and reliable transportation required. We are an E-Verify employer. We will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Our employees are authorized to work in the United States.