Work Schedule
Standard (Mon-Fri)
Environmental Conditions
Able to lift 40 lbs. without assistance, Office
Job Description
Job Summary
We are seeking an ambitious Desktop Support Analyst II to join our outstanding Information Technology team in the United States. This role allows you to play a key role in providing magnificent support and maintaining our IT infrastructure. Your contributions will have a significant impact on our mission to deliver world-class service.
This is an entry level position with growth opportunities.
Key Responsibilities
- Provide desk side support for end users, ensuring rapid and efficient resolution of issues.
- Offer direct technical support to computer system users, addressing sophisticated and sometimes difficult questions to resolve computer problems for clients.
- Deliver assistance with computer hardware and software, including printing, VPN connectivity, electronic mail, and operating systems.
- Diagnose and troubleshoot hardware and software issues, determining the best solutions for our user base.
- Ensure successful implementation of IT projects and system upgrades, maintaining the highest standards of quality and performance.
- Proactively monitor and maintain end-user workstations and efficiency on local area network.
- Collaborate with other IT professionals to develop and implement IT policies and procedures, strictly adhering to industry standards.
- Maintain accurate records of issues and resolutions, contributing to the continuous improvement of our support processes.
Qualifications
- High School Diploma
- Willingness to learn
- Strong Customer Service skills required.
- Solid understanding of computer hardware, software, and operating systems.
- Outstanding problem-solving skills and the ability to handle complex technical issues.
- Demonstrated ability to work independently and as part of a team, with a focus on collaboration and inclusion.
- Excellent communication skills, both verbal and written, to effectively interact with users and team members.
- Strong organizational skills and the ability to manage multiple tasks and priorities.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.
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What We Do
Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Why Work With Us
You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.
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