Are you driven to solve technical challenges and provide outstanding customer support? We’re looking for a Desktop Support Analyst II who enjoys hands-on technical work, supporting end users, and keeping technology running smoothly on-site.
Why You’ll Love Working Here
- Purpose-Driven Work – Play a critical role in empowering staff and users through reliable, responsive technology support.
- Professional Growth – Expand your technical skillset across multiple platforms, operating systems, and enterprise tools.
- Team-Oriented Environment – Work closely with colleagues at all levels of the organization in a collaborative, service-focused culture.
- Meaningful Impact – Your work directly supports productivity, learning, and day‑to‑day operations across the organization.
- Aguinaldo (25 days – above legal requirement)
- Vacation + 25% premium
- IMSS + Major medical insurance (family included)
- Monthly savings fund + pantry vouchers
- Transportation assistance
- Quarterly performance bonus opportunities
- Paid life events leave (parental, marriage, bereavement)
- Location: On-site (Santa Catarina, Nuevo León, Mexico)
- Schedule: 1st Shift (6:30 AM – 5:00 PM), Monday through Friday, with willingness to provide weekend/holiday coverage
- Pay Rate: 24,000 MXN (monthly)
- Transportation: Assistance available (client provided)
- Support factory floor PCs, including troubleshooting hardware, software, and robotic systems on the production line
- Monitor general support queues and big screen tracking systems to identify, prioritize, and respond to issues in real time.
- Install, maintain, and repair computers, servers, peripherals, and related IT equipment.t
- Provide technical support for software applications, databases, and client service platforms.
- Interface with third-party vendors to troubleshoot and resolve technical issues and service disruptions
- Troubleshoot and resolve hardware, software, and service outages in a timely and efficient manner
- Ensure software license compliance across supported environments
- Maintain accurate inventory records and safeguard the physical security of IT assets
- Perform work in field environments, including bending, kneeling, and climbing as required
- Complete additional duties and responsibilities as assigned
- Diploma
- Basic computer literacy and familiarity with technical software
- Hands-on break-fix and hardware troubleshooting expertise
- Strong troubleshooting and problem-solving skills
- Good verbal and written communication skills
- Ability to work independently and collaboratively
- Professional approach to customer interactions
- Strong organization and time management skills
- ServiceNow, ITSM tools, O365, Active Directory, Networking basics (LAN/WAN, VPN)
- Ability to lift/carry up to 70 lbs (32 kgs)
- Comfortable working in varying physical field conditions
- Ability to be agile in field environments, including bending, kneeling, and climbing as required
As a Desktop Support Analyst II, you are a trusted technical partner who ensures systems are secure, reliable, and ready when needed. Your expertise keeps operations moving, minimizes downtime, and delivers a positive technology experience to every user you support.
This role is open to applicants in Mexico only.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills Required
- Diploma
- On-site work in Santa Catarina, Nuevo Leon, Mexico (applicants in Mexico only)
- Experience with ServiceNow or other ITSM tools
- Proficiency with O365 and Active Directory
- Basic networking knowledge (LAN/WAN, VPN)
- Hands-on break-fix and hardware troubleshooting experience
- Strong troubleshooting, problem-solving, verbal and written communication skills
- Ability to lift/carry up to 70 lbs (32 kgs) and perform physical field tasks (bending, kneeling, climbing)
- Willingness to provide weekend/holiday coverage and work assigned shift (6:30 AM - 5:00 PM)
- Ability to work independently and collaboratively; professional customer service approach
What We Do
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services. Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020. By bringing together two industry leaders, the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service.
