Are you energized by solving technical puzzles and helping people stay connected and productive?
DYOPATH is looking for a Desktop Support Analyst I who thrives on teamwork, curiosity, and delivering exceptional support.
Why You’ll Love Working Here- Purpose with Passion – Join a company whose L.O.V.E. philosophy (Living Our Values Every Day) transforms everyday work into meaningful impact
- Growth & Development – Access certifications, training, and clear career paths
- Award-Winning Culture – Known for delivering outstanding IT services internally and externally
- Collaborative Environment – Work in a respectful, team-oriented setting where achievements are recognized
- Medical, Dental, and Vision coverage
- Life insurance
- 401(k) with company match
- “You Pick a Day” paid holiday
- FSA and HSA options
- Pet insurance
- Additional benefits available
- Full details available at dyopath.com/careers
- Location: On-site (Waco, TX)
- Schedule: 1st Shift (7a-4:30p CST); Monday through Friday
- Pay Rate: $22/hour
- Provide technical support for desktops, laptops, printers, scanners, and peripherals
- Troubleshoot hardware and software issues via phone, chat, or in person
- Install, deploy, and maintain company systems and applications
- Track and resolve incidents using internal ticketing systems while meeting SLAs
- Perform software updates, including Microsoft security patches and antivirus signatures
- Document processes and create knowledge base articles
- Act as a liaison with third-party vendors and technicians
- Order parts for hardware maintenance and repairs
- Participate in special projects and continuous improvement initiatives
- Bachelor’s degree in Computer Science, IT, or a related field
OR - 2 years of equivalent work experience
- A+ Certification preferred
- Intermediate troubleshooting skills for hardware and software
- Familiarity with Microsoft O365 Suite and SharePoint
- Strong written and verbal communication skills
- Detail-oriented with a strong customer service focus
- Ability to prioritize tasks effectively
- Ability to work collaboratively in a team environment
- Valid driver’s license with acceptable driving record
- Ability to pass a background check prior to hire
As a Desktop Support Analyst I, you will play a critical role in maintaining smooth IT operations and enabling users to perform effectively. You will collaborate with a dedicated team, expand your technical skills, and contribute to continuous service improvement.
Apply TodayIf you enjoy solving technical challenges and want to be part of a team-focused environment, DYOPATH encourages you to apply for the Desktop Support Analyst I position.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Skills Required
- Bachelor's degree in Computer Science, IT, or related field
- 4 years equivalent work experience (alternative to degree)
- CompTIA A+ certification
- Intermediate troubleshooting skills for hardware and software
- Familiarity with Microsoft O365 Suite and SharePoint
- Experience using ticketing systems and meeting SLAs
- Ability to perform software updates, Microsoft security patches, and maintain antivirus signatures
- Strong written and verbal communication skills
- Customer service focus and attention to detail
- Ability to prioritize tasks and work collaboratively in a team
- Valid driver's license with acceptable driving record
- Ability to pass a background check prior to hire
What We Do
DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations in Houston, TX and Chicago, IL, we help our clients focus on what they do best by providing unparalleled support and services. Rob Koch, CEO of Single Path (founded 2003) and Chuck Orrico, CEO of DYONYX (founded 1996) created the opportunity to drive more value in the organizations they created by merging to form DYOPATH on March 1, 2020. By bringing together two industry leaders, the merger created one of the largest privately held MSPs in the US today. DYOPATH helps organizations across all industries manage their risk, technology and people more effectively with an unparalleled delivery of exceptional customer service.
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