Desktop Support Analyst I/Summer Internship- Hybrid, Bala Cynwyd, PA
Marketing Statement:
Tokio Marine North America Services (TMNAS) provides professional support services to Tokio Marine Group companies in the United States, including Tokio Marine America, First Insurance Company of Hawaii, and Philadelphia Insurance Companies. Customer service is our focus and our passion! Tokio Marine North America Services adds value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our talented team delivers actuarial, audit, corporate communications, financial and investment, human capital services, information technology, legal, and payroll expertise to our customers.
Job Summary.
Summer Intern will provide hands-on technical support in a large international enterprise environment, assisting with the installation, maintenance, and support of end‑user computing hardware and software. This role offers practical, real‑world IT experience, exposure to enterprise tools and processes, and the opportunity to develop strong customer service and troubleshooting skills while working alongside experienced desktop support professionals.
Job Responsibilities
- Install, configure, relocate, and maintain end‑user computing hardware, including desktops, laptops, monitors, printers, and peripheral devices
- Assist with the deployment, configuration, and support of standard desktop software and office productivity tools
- Work directly with end users to assess hardware and software needs and coordinate equipment requests and acquisitions
- Utilize automation and remote management tools to deploy software and updates
- Support desktop imaging processes and help maintain standardized build images
- Organize, track, and maintain inventory of new and used PC‑related hardware in the stockroom
- Provide timely, professional support for end users experiencing hardware, software, or connectivity issues
- Follow established IT procedures, documentation standards, and internal control requirements
- Participate in team projects and initiatives that improve the desktop support experience
Degree / Licenses and Professional Certifications
- Microsoft Certified Technology Specialist (MCTS) preferred
Experience
- Must be actively enrolled in a graduate or undergraduate program with a related major
EEO Statement:
Tokio Marine Group of Companies (including, but not limited to the Philadelphia Insurance Companies, Tokio Marine America, Inc., TMNA Services, LLC, TM Claims Service, Inc. and First Insurance Company of Hawaii, Ltd.) is an Equal Opportunity Employer. In order to remain competitive we must attract, develop, motivate, and retain the most qualified employees regardless of age, color, race, religion, gender, disability, national or ethnic origin, family circumstances, life experiences, marital status, military status, sexual orientation and/or any other status protected by law.
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What We Do
We provide professional support services to the Tokio Marine Group of companies in the United States, including Tokio Marine America, the First Insurance Company of Hawaii, and the Philadelphia Insurance Companies. Among our professional service offerings are actuarial, financial, audit, payroll, human resource, legal, information technology, communications, and investment expertise. At Tokio Marine North America Services (TMNAS), customer service is our focus and our passion. We are recognized as a Best Place to Work in Insurance, Best Place to Work in Pennsylvania, and Philly.com Top Workplace. We are also recognized as one of the Healthiest 100 Workplaces in America. At Tokio Marine North America Services, we strive to add value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals. Our mission is to provide superior professional services which support the business and governance needs of our valued customers. Our values guide and direct our actions and our culture: *Customer-Centric Partnership *Integrity *Respect *Engagement *Innovation *Enthusiasm We strive to Empower our People, Look Beyond Profit, and Deliver on Commitments. We are passionate about the services we provide: Legal, Internal Audit, Actuarial, Finance & Accounting, Facilities, Communications, Human Resources, and Information Technology. It is only possible through the efforts of all employees that we are able To Be a Good Company, operating for the benefit of our customers, stakeholders, and society.
