*Sponsorship not Available*
- Respond to and resolve IT support tickets from end-users received via telephone calls, voicemails, emails, and self-service generated tickets.
- Assist end users in trouble shooting and resolving issues during deployment and ongoing use of products and services.
- Effectively analyze and diagnose problems with IT-related issues, and determine the most effective solution, a high level of accuracy and exceptional customer service.
- Conduct incident identification, recording, classification, initial support, investigation and diagnosis, resolution and recovery, incident closure, ownership, tracking, monitoring and communication, to ensure service levels are maintained.
- Foster trust and confidence by taking ownership of support issues, providing friendly and accurate resolutions.
- Provide clear and concise communication to end-users regarding the status of their IT support tickets.
- Escalate complex IT issues to higher-level technical support staff and through the appropriate channels.
- Identify trends in requests/issue and escalate or report as needed.
- Maintain accurate records of IT support tickets and resolutions.
- Collaborate with other IT team members to troubleshoot and resolve issues.
- Continuously improve knowledge of IT systems, hardware, and software.
- Provide end-user training on IT systems and software applications.
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
EDUCATION - CERTIFICATIONS - WORK EXPERIENCE
- High School diploma or equivalent required
- 2 years Associate degree in IT field or equivalent job experience
TRAVEL REQUIREMENTS AND OTHER INFORMATION
Occasional travel within the Park National Bank footprint to be expected.
This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant communication with coworkers and stakeholders to discuss and exchange accurate information. Ability to lift up to 50 lbs periodically.
This Position is 5 days a week Monday through Friday Onsite in Newark Ohio.
Qualifications Education Required High School or better. Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- High school diploma or equivalent
- Associate degree in an IT field or equivalent job experience
- Ability to work onsite five days per week in Newark, Ohio
- Ability to remain stationary for at least 75% of the workday
- Ability to constantly operate a computer and communicate with coworkers and stakeholders
- Ability to lift up to 50 pounds periodically
Park National Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Park National Bank and has not been reviewed or approved by Park National Bank.
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Retirement Support — A two-track retirement program combines an employer-funded pension with a matched stock ownership plan, an uncommon design that enhances long-term security. Plan materials highlight employer-paid pension credits alongside matching contributions to the KSOP.
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Healthcare Strength — Health coverage offers multiple medical options with the employer bearing most premium costs, plus dental and vision, and preventive care fully covered. This breadth positions core health benefits as a meaningful component of total rewards.
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Leave & Time Off Breadth — Paid time off includes vacation that scales with service, a robust holiday schedule, and paid leaves for childbirth, parental caregiving, and military duty. Long-term disability coverage is included for full-time associates.
Park National Bank Insights
What We Do
Banking is about relationships more than money. We’re a family of successful community banking teams led by strong, local leadership. We connect the convenience and resources of a national bank with hands-on, personalized service. Our commitment to serving with integrity and reliability has led to relationships that last generations. Our size and strength give customers flexible, banking options and convenience with extensive branch and ATM coverage. A wide variety of secure digital services help people manage their money anytime, anywhere. We want customers to bank the way they want and benefit from accounts that work for them. Whether it’s a home or vehicle loan, business loan or line of credit, our customer’s financial goals are our priority. At our core, we’re a community bank. From personal connections to large-scale partnerships, we work hand-in-hand to positively impact our communities, one customer at a time. THE ASSOCIATE EXPERIENCE: At Park, banking is about more than money, and your job is more than the work you do. Experience a career that ignites your passion to serve, unlocks your potential to grow and fuels the life you want to build for yourself and those you love. This is the official page for Park National Bank, headquartered in Newark, OH. Member FDIC. Equal Housing Lender
