Desktop Specialist I

Desktop Specialist IOnsite - Beaverton, Oregon

Build a career with purpose. Join our Cause to create a person-focused and economically sustainable health care system. 

Who We Are Looking For:

Every day, Cambia’s dedicated team of Desktop Specialists are living our mission to make health care easier and lives better. As a member of the IT Operations team, our Desktop Specialist I is part of Cambia’s Infrastructure Field Services team that supports Cambia’s population of 6,000 in 8 primary locations with 4 remote sites. Desktop Specialists are responsible for the Tier 2 support of the PC and MAC hardware environment, as well as phone systems, mobile devices, printing environment desktop software support and troubleshooting, security and vulnerability management, audio/visual and content management environment.

What You Bring to Cambia:Qualifications:

• Four-year Bachelor’s degree in Information Systems or related field (Preferred, not required)

• Minimum of one year work related experience.  In lieu of the college degree a minimum of 1 to 2 years of relevant work experience in PC support is required.

• Microsoft Certified System Engineer (MCSE) will meet the educational requirements.

Skills and Attributes:

• Demonstrates superior problem-solving skills to troubleshoot and resolve hardware and software issues across multiple platforms (desktops, laptops, printers, soft phones, smartphones) through both desk-side support and remote assistance.

• Excels at analyzing and documenting customer requirements, implementing technical solutions for equipment moves/adds/changes, and maintaining internal data and telecommunication infrastructure while working independently.

• Provides exceptional customer service through effective communication, conducting user needs assessments, and delivering both one-on-one and group training to enhance end-user competency in PC applications.

• Exhibits strong technical aptitude with ability to obtain hardware certifications (including Dell Tech Direct within 3 months of hire) and conduct UAT testing in support of engineering teams.

• Demonstrates adaptability and quick learning capabilities while maintaining first-class customer service standards in a rapidly evolving technical environment.

What you Will Do at Cambia:

• Delivers world-class customer support across the complete desktop environment, including PCs, laptops, printers, PDAs, AV equipment, and telephones, with 24-hour break-fix resolution and potential on-call remote support, while providing exceptional service to all users including senior leadership.

• Manages comprehensive asset lifecycle processes, including configuration, installation, and support of hardware/software systems, while maintaining accurate inventory tracking, databases, and documentation according to established procedures.

• Executes adds, moves, and changes for all equipment through multiple support channels (phone, chat, remote connectivity, on-site visits), while troubleshooting and repairing hardware using technical documentation and wiring diagrams.

• Serves as technical resource for enterprise software applications, analyzing user needs, recommending solutions from approved applications, and developing/following test plans for hardware and software compatibility evaluation.

• Contributes to departmental operations through budget input, procedure improvements, and maintenance of high standards in asset management, while escalating issues appropriately to ensure customer satisfaction.

• Provides training and assistance to staff and end-users, serving as a knowledge resource for current and future enterprise applications while supporting the Field Services Group.

• Demonstrates commitment to continuous personal and professional development, actively seeking new knowledge while adhering to IT and corporate policies/procedures, with focus on improving technical, leadership, and interpersonal skills.

Work Environment

• Work primarily performed in office environment.

• Ability to lift 50 pounds

• Travel may be required

• May be required to be on-call 7 days a week, 24 hours a day on a departmental rotational basis.

• Required to be on call for business hours daily with shared on call rotation after hours.

The expected hiring range for a Desktop Specialist I is $26.00 - $31.00 an hour depending on skills, experience, education, and training; relevant licensure / certifications; and performance history.

The bonus target for this position is 5%.  The current full Hourly range for this role is $25.50 - $41.50 an hour.  

About Cambia

Working at Cambia means being part of a purpose-driven, award-winning culture built on trust and innovation anchored in our 100+ year history. Our caring and supportive colleagues are some of the best and brightest in the industry, innovating together toward sustainable, person-focused health care.  Whether we're helping members, lending a hand to a colleague or volunteering in our communities, our compassion, empathy and team spirit always shine through.

Why Join the Cambia Team?

At Cambia, you can:  

• Work alongside diverse teams building cutting-edge solutions to transform health care.  
• Earn a competitive salary and enjoy generous benefits while doing work that changes lives.  
• Grow your career with a company committed to helping you succeed. 
• Give back to your community by participating in Cambia-supported outreach programs.  
• Connect with colleagues who share similar interests and backgrounds through our employee resource groups.  

We believe a career at Cambia is more than just a paycheck – and your compensation should be too. Our compensation package includes competitive base pay as well as a market-leading 401(k) with a significant company match, bonus opportunities and more.  

In exchange for helping members live healthy lives, we offer benefits that empower you to do the same. Just a few highlights include: 

• Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits. 
• Annual employer contribution to a health savings account.  
• Generous paid time off varying by role and tenure in addition to 10 company-paid holidays. 
• Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period). 
• Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave). 
• Award-winning wellness programs that reward you for participation. 
• Employee Assistance Fund for those in need. 
• Commute and parking benefits. 

Learn more about our benefits. 

We are happy to offer work from home options for most of our roles. To take advantage of this flexible option, we require employees to have a wired internet connection that is not satellite or cellular and internet service with a minimum upload speed of 5Mb and a minimum download speed of 10 Mb.