WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, Belfast, and Manila.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:
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2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
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2021 Most Innovative Companies - presented by Fast Company
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2021 Best API & Best Trading Technology - presented by Global Fintech Awards
ABOUT THIS ROLE
Job Title: Desktop Services Engineer
Location: Dallas, TX
Job Summary:
The Desktop Services Engineer will be responsible for administering and operating the IT tools that support user devices (desktops, laptops, mobile devices) across all lines of business within Apex Fintech Solutions. They will manage imaging and deployment of laptops and desktops, provisioning of Virtualized Desktop Infrastructure (VDI), and Mobile Device Management technologies, providing essential support to enable a seamless IT experience for day-to-day operations across the firm.
Duties/Responsibilities:
- Manage and coordinate imaging and deployment of both MacOS and Windows devices
- Support MDM operations via InTune for end-user devices and BYOD mobile phones
- Administer VOIP phone systems including SaaS softphone services and physical desk phones
- Troubleshoot and resolve user device issues escalated from the IT User Service team
- Manage the deployment and use of virtualized desktop infrastructure
Required Skills/Abilities:
- Excellent critical thinking and problem-solving skills, and the ability to localize failures within distributed systems
- Strong customer service skills and the passion to work through obstacles to produce results and provide an outstanding customer experience
- Willingness to learn and to adapt to change, strong motivation to learn new tools and frameworks quickly
- Strong written and verbal communication skills, with the ability to write clear and accessible documentation, FAQs, and user guides
Education and/or Experience:
- 5 years of experience supporting and troubleshooting user devices and services.
- Demonstrated experience working with InTune, Automox, and Kandji
- Experience working with VDI solutions such as Workspot and Azure Virtual Desktop
- Bachelor’s degree in Computer Science or equivalent field equal to years of service
Work Environment:
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This job operates in a hybrid office environment.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
EEO Statement
Apex Fintech Solutions is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.
Disability Statement
Apex Fintech Solutions is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please submit your request via the Candidate Accommodation Requests Form. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.
Top Skills
What the Team is Saying
What We Do
Apex is a market-leading, technologically independent software company that provides safe, frictionless digital execution, clearing, and storage for the global universe of investable assets. What drives us is creating independence that produces ownership of the data that is used to build community, increase financial literacy, and eliminate barriers to economic opportunities for the next generation of digital wealth creation.
To do this, our team members live above just doing a job and are those who are building careers. We don’t merely complete tasks at Apex; we have a purpose to be realized. Our colleagues champion why we do what we do.
We each strive to change the world and widen our impact with the breadth and depth of our client base and end investors.
Why Work With Us
We are bold enough to do what needs to be done. Savvy enough to know what that is. Kind and candid enough to tell it like it is every step of the way. We are compelling in our own right but devoted to joint success. We watch our backs. We scout the way ahead. We put ourselves, our team, and our clients in a position to soar.
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Apex Fintech Solutions Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
