Williams Lea is hiring for a Document Production Supervisor for our Columbus, OH office to work Monday to Friday 8:00 am to 4:30 pm!
Pay: $60,000/year
Benefits:
- Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
- 401k Retirement Savings Plan Including Employer Match
- Paid Time Off (PTO)
- Life Insurance
- Paid Parental Leave
- Short-term & Long-term Disability
- Healthcare & Dependent Care Flexible Spending Accounts
- Domestic Partner Coverage
- Commuter Benefits
- Legal Assistance
- Employee Assistance Program (EAP)
- Access to on-site Gym and Café
- Company Provided Parking
- Additional Employee Perks and Discounts
The Document Production Supervisor is an independent leader, helping manage the day-to-day people, operations and client relationship within an account.
Job qualifications
- Bachelor’s degree or equivalent experience
- 3 or more years’ proven experience in a customer service environment, legal or financial services industries preferred
- 3 or more years’ experience in document and/or presentation production including a combination of pitch books, marketing materials, legal documentation, presentations, administrative services, etc.
- Expert knowledge of MS Office Suite (Word, Excel, PowerPoint, Visio); including creating and editing charts, graphs, styles, table of contents, and/or macros, etc.
- Ability to edit and format graphics; may use appropriate Adobe Creative Suite software
- Strong knowledge of grammar and composition rules required for editing and proofreading
- Basic P&L understanding a plus
- Demonstrated experience prioritizing competing priorities under tight deadlines
- Exceptional communication skills, both written and verbal
- Exceptional attention to detail
- Supervisory experience; 1+ years preferred
Job duties
- Ensure team provides outstanding service to client, while building strong customer relationships
- Work with manager to facilitate appropriate staff performance including establishing development goals, setting business objectives, establishing priorities, and providing ongoing performance feedback
- Address performance issues among team members
- Maximize profitability through the effective utilization of labor and resources
- Immediately resolve any operational problems or issues
- Execute required administrative reports, activities, processes related to the people and/or production both on time and in accordance with appropriate standards of operation
- Supervise the team’s day-to-day work assignments, including projects and ad hoc requests, likely in presentation and/or document production environment(s)
- Coordinate, prioritize or delegate jobs and/or duties to associates to ensure efficient, accurate completion within deadlines
- Respond to customer inquiries and complaints in a timely and professional manner
- Resolve issues proactively, and escalates appropriate issues to manager, client or team for resolution
- Exemplify proper professional expectations for team members when dealing with client requesters and client work requests
- Foster a proactive environment of continuous service enhancement and relationship building with the client; encourages staff to bring forward ideas to help service quality and/or productivity
- Promote a culture of high performance and continuous improvement that values learning and a commitment to quality
- Have a strong knowledge clients’ businesses and the impact of our services
- Ensure adherence to standardized processes for all aspects of operations
- May train more junior staff members, as needed
Who we are: In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years.
Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments.
We’re always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.
It is the policy of Williams Lea to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity of expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Williams Lea is a drug-free workplace and performs pre-employment substance abuse testing.
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Top Skills
What We Do
Williams Lea is the global provider of tech-enabled skilled business-critical support services to financial, legal and professional services firms, connecting people, processes and technology to streamline key business and administrative functions and helping companies adapt to a more virtual and digital workplace.
Built on a strong heritage, great client relationships and a talented team, Williams Lea is the trusted global outsourcing provider to clients in highly regulated environments.
Williams Lea serves clients in 20 countries across four continents and has 7,000 employees worldwide. Williams Lea is backed by Advent International, one of the largest and most experienced global private equity investors.
