Desktop Engineer

Morgan, Lewis & Bockius LLP, a leading global law firm with offices in major commercial, legal, and governmental hubs worldwide, is seeking a  Desktop Engineer to join our IT team.

This position will reside in our Philadelphia office with a hybrid in-office/remote working schedule.

Responsibilities:

• Prepares the repackaging and proper deployment of Firm applications.

• Provides Level 3 and Level 4 end user support for the configurations and installations of Firm applications.

• Creates and maintains system documentation and procedures for desktop applications and solutions.

• Designs, modifies, tests and debugs 3rd party and Firm applications.

• Identifies and resolves configuration, installation and application compatibility issues.

• Formulates and defines the system scope and objectives for assigned IT projects.

• Adheres to defined SLAs for incident, task, request and problem management.

• Acts as a service owner of assigned application(s) to proactively monitor and report on trends of the application(s) in both the marketplace and within the Firm.

• Proposes solutions based on current IT trends and directions.

• Delivers high quality customer service in a timely fashion.

• Works with PMO office on IT projects and provides cost analysis and estimated man hours for engineering related projects. FLSA: Exempt EEO Classification: 20 AAP Classification: 2 D Census Code: 1020 Census Code:

• Provides a cost analysis for new applications.

• Determines requirements and impact of new applications and upgrades to existing software and hardware systems.

• Recommends effective solutions and monitors the implementation of the solutions for quality and stability.

• Performs other related responsibilities as assigned.

Education and Experience:

• A bachelor’s degree in computer science or equivalent experience.

• A minimum of 5 years of experience in managing Windows desktop systems including a minimum of 2 years’ experience deploying software in a corporate environment and 2 years’ experience with virtual desktop technologies (applications, OS etc.); or an equivalent combination of education and experience.

• Ability to work collaboratively in a team

• Excellent at multitasking and prioritizing

• Strong interpersonal skills including verbal and written communication

• Proven experience of the application lifecycle process including requirements gathering, analysis and design

• Familiarity with a virtual desktop environment like Citrix and Microsoft Azure Virtual Desktop (AVD)

• Familiarity with OS deployment lifecycle

• Proven understanding of operating systems, desktop and notebook computer  hardware and concepts

• Proven understanding of Scripting, Automation and Monitoring technologies

• Understanding of systems and lifecycle management

• Strong skills in troubleshooting and resolving issues with the Windows operating system and application software

Technical skills including:

• Operating Systems

• Windows (7, 8, 10,11), Linux, Macintosh OS X

• Desktop Management Microsoft Systems Center Configuration Manager (SCCM);

• Intune MDM management

• Powershell

•  Document Management - MS-Office (MS Word, PowerPoint, Excel), Adobe Reader, Acrobat Writer, Visio

• Communications - Internet Explorer, Chrome, Microsoft Teams, Microsoft Outlook

• Portal/Collaboration – SharePoint, Azure,

#L1-Hybrid

Morgan, Lewis & Bockius LLP is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value inclusion and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law.

Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.

California Applicants: Pursuant to the California Consumer Privacy Act, the following link contains the Firm's California Consumer Privacy Act Privacy Notice for Candidates which explains the categories of personal information that we collect and the purposes for which we use such personal information. CCPA Privacy Notice for Candidates

Morgan, Lewis & Bockius, LLP reasonably accommodates applicants and employees who need them to perform the essential functions of the job because of disability, religious belief, or other reason protected by applicable law.  If you believe you need a reasonable accommodation during the application process, please contact Talent Acquisition at 888.534.5003 or [email protected]

If hired, your employment relationship with the firm will be on an "at-will" basis, meaning that the firm may modify the terms and conditions of your employment at any time, and that either you or the firm will be free to end the relationship at any time with or without cause and with or without advance notice, although reasonable notice would be expected.