Desktop Engineer

At Ovation Healthcare (formerly QHR Health), we’ve been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. 

The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare’s vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. 

We’re looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare, you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. 

Ovation Healthcare’s corporate headquarters is located in Brentwood, TN. For more information, visit www.ovationhc.com. 

The Desktop Engineer supports the setup, diagnosis, repair, maintenance, and upgrades of hardware and computer equipment to ensure the smooth functioning of enterprise-wide desktop services across the organization. Working under close supervision, this role provides technical support for users, offering hands-on or remote assistance for computer setups, upgrades, software installations, and maintenance tasks.

The Desktop Engineer troubleshoots and resolves desktop-related issues, ensuring timely and efficient service delivery to clients. Responsibilities include installing, configuring, and maintaining desktop hardware, software, and peripherals; performing routine maintenance tasks such as updates and patches; and setting up user accounts, profiles, and permissions. The role also involves assisting with user onboarding and offboarding, maintaining security measures such as antivirus software and encryption protocols, and collaborating with the IT team to safeguard sensitive data and prevent security breaches.

Duties and Responsibilities:

• Support the setup, diagnosis, repair, maintenance, and upgrades of desktop hardware and computer equipment.

• Provide hands-on or remote technical support for computer setups, software installations, upgrades, and maintenance tasks.

• Troubleshoot and resolve desktop-related issues to ensure timely and efficient service delivery.

• Install, configure, and maintain desktop hardware, software, and peripherals.

• Perform routine maintenance tasks including updates and patch management.

• Set up and manage user accounts, profiles, and permissions.

• Assist with user onboarding and offboarding processes.

• Maintain security measures such as antivirus software and encryption protocols.

• Collaborate with the IT team to safeguard sensitive data and prevent security breaches.

EDUCATION:

• High School Diploma

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS:

• Reliable high-speed internet connection is required for all remote/hybrid positions. 

• Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities. 

• A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.