Information Technology Support Opportunity in Financial Services
Desktop Engineer I
Location: 12325 Port Grace Blvd, La Vista, NE 68128
Osaic is not considering remote candidates at this time.
Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office. Applicants should be located at one of our hubs listed above and must be willing to work this schedule
Role Type: Full time
Salary: $53,000 - $62,000 per year + annual performance-based bonus
Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.
Our competitive compensation is just one component of Osaic’s total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days, and much more. To view more details of what you can look forward to, visit our careers page: Osaic Benefits.
Summary:
The Desktop Engineer I plays a key role in delivering reliable, secure, and efficient technology solutions across the organization. This position is responsible for maintaining and supporting the enterprise workstation environment, including hardware, operating systems, software, and endpoint management tools.
The Desktop Engineer I oversees the deployment, configuration, inventory, and lifecycle management of desktop and laptop devices while providing exceptional technical support to employees. This role also partners with staff to ensure the successful installation, configuration, and ongoing usability of computers, peripheral equipment, and business applications, helping drive productivity and a positive end-user experience.
Responsibilities:
Hardware support – Investigate, resolve, manage, and inventory all department responsible devices.
Software support – Configure, reload, update and troubleshoot all company-approved software.
Image and prepare laptops for new hires, laptop refreshes, and break/fix situations.
Sanitizing laptops following company written procedures.
Troubleshoot and resolve BitLocker client security tool situations.
Responsible for activities around major rollouts and releases including planning for deployments, communication and problem tracking and resolution.
Document all actions in an IT Service Management (ITSM) issue tracking system properly to ensure timely follow-up and resolution.
Manage/update projects, tasks, licenses, and lists.
Education Requirements:
Associates degree in IT or IS-related area of study from a two-year college or technical school is preferred. High school diploma (or equivalent) in combination with significant practical experience will be considered in lieu of degree. Minimum of high school diploma or equivalent is required.
Basic Requirements:
Minimum of three years’ prior experience in a computer support role, supporting both in office and external users.
Proficient in a Windows environment, platforms, applications, and in the use of MS Office software such as Word, Excel, Outlook.
Superior customer-facing skills, ability to maintain a professional demeanor, and to interact with all levels within the organization.
Strong interpersonal, verbal, written and listening communication skills.
Ability to prioritize multiple tasks successfully without losing composure and compromising productivity.
Must be able to demonstrate organizational, planning, and time management skills.
Ability to see an issue to resolution, document a solution and share with fellow team members, or when possible, eradicate the root cause.
Proficient in the use of trouble ticketing systems such as Service Now.
Innovative and resourceful approach to problem solving.
Able to lift and carry 50 lbs.
Preferred Requirements:
Compti A+
ITIL Foundation certificate
Skills Required
- Associate degree in IT/IS or three years related experience or equivalent combination of education and experience
- Minimum of three years prior experience in a computer support role supporting in-office and remote users
- Proficient in Windows environment, platforms, and Microsoft Office (Word, Excel, Outlook)
- Experience imaging, preparing, sanitizing, and provisioning laptops for hires, refreshes, and break/fix
- Experience troubleshooting and resolving BitLocker client security tool issues
- Experience using IT Service Management (ITSM) ticketing systems such as ServiceNow
- Strong customer-facing, interpersonal, verbal, written and listening communication skills
- Ability to prioritize multiple tasks, demonstrate organizational and time management skills, and see issues to resolution
- Able to lift and carry 50 lbs
- Innovative and resourceful approach to problem solving
- CompTIA A+
- ITIL Foundation certificate
Osaic Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Osaic and has not been reviewed or approved by Osaic.
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Leave & Time Off Breadth — Paid time away includes PTO, sick time, holidays, and volunteer days available from the start. The breadth supports work–life balance with a Monday–Friday schedule.
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Healthcare Strength — Health coverage spans medical, dental, vision, life, and disability with HSA/FSA options and day-one eligibility. The package also includes wellness initiatives and adoption assistance.
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Retirement Support — A 401(k) with company match and immediate vesting is offered. This supports long-term savings starting on the first day.
Osaic Insights
What We Do
Osaic provides the support, resources, and community designed for the future of wealth management. Securities and investment advisory services are offered through the firms: Osaic Wealth, Inc., Osaic Institutions, Inc., Osaic FA, Inc., Osaic FS, Inc., and Triad Advisors, LLC, broker-dealers, registered investment advisers, and members of FINRA and SIPC. Securities are offered through Securities America, Inc., American Portfolios Financial Services, Inc., Osaic Services Inc., and Ladenburg Thalmann & Co., broker-dealers and member of FINRA and SIPC. Advisory services are offered through Arbor Point Advisors, LLC, American Portfolios Advisors, Inc., Ladenburg Thalmann Asset Management, Inc., Osaic Advisory Services, LLC, and Securities America Advisors, Inc., registered investment advisers. Advisory programs offered by Osaic Wealth, Inc., Securities America Advisors, Inc., and Triad Advisors, LLC., are sponsored by VISION2020 Wealth Management Corp., an affiliated registered investment adviser.
