Let’s be #BrilliantTogether
Overview
The Desktop Engineering Audit & Policy Engineer supports ISS’ global IT Services team by monitoring, documenting, and improving desktop engineering processes. The role includes policy compliance, software audits, technical troubleshooting, and occasional 3rd‑level global support across US, EMEA, and APAC. The ideal candidate is an independent thinker with strong communication skills, technical depth, and a passion for process improvement.
Responsibilities
- Conduct software and process audits; maintain accurate documentation.
- Support Windows 11 deployments, application packaging, patching, and imaging.
- Build reports on deployment success rates through PowerBI.
- Build operating dashboards on software and patch deployment
- Ensure desktops meet security standards, remain patched, and follow IT policies.
- Collaborate with cross‑functional IT teams and escalate issues as needed.
- Update IT desktop procedures and support global standards and process improvements.
- Partner with vendors and procurement on hardware/software issues and purchases.
Qualifications
- 5+ years in Technical Support or Desktop Engineering.
- Strong experience with Intune imaging, packaging, and patching.
- Hands‑on experience with Windows 11, Office 365, AD, and Group Policy.
- Strong experience in PowerShell and PowerBI.
- Familiarity with DORA metrics; MacOS experience is a plus.
- ServiceNow/Jira/Remedy experience preferred.
- Knowledge of Dell, Lenovo, Apple hardware, iOS/Android support.
- Understanding of ITIL and structured Service Desk operations.
- Excellent communication, documentation, and problem‑solving skills.
- Ability to work in fast‑paced, global, multi‑time zone environments.
- A+, MCSE, or relevant certifications are a plus.
- Bachelor’s degree or equivalent experience.
Work Location & Schedule
- Hybrid schedule: 3 days onsite, mid‑shift (1 PM–10 PM PHT)
- Location: Ayala North Exchange Tower 1, Makati
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What You Can Expect from Us
At ISS STOXX, our people are our driving force. We are committed to building a culture that values diverse skills, perspectives, and experiences. We hire the best talent in our industry and empower them with the resources, support, and opportunities to grow—professionally and personally.
Together, we foster an environment that fuels creativity, drives innovation, and shapes our future success.
Let’s empower, collaborate, and inspire.
Let’s be #BrilliantTogether.
About ISS STOXX
ISS STOXX GmbH is a leading provider of research and technology solutions for the financial market. Established in 1985, we offer top-notch benchmark and custom indices globally, helping clients identify investment opportunities and manage portfolio risks. Our services cover corporate governance, sustainability, cyber risk, and fund intelligence. Majority-owned by Deutsche Börse Group, ISS STOXX has over 3,400 professionals in 33 locations worldwide, serving around 6,400 clients, including institutional investors and companies focused on ESG, cyber, and governance risk. Clients trust our expertise to make informed decisions for their stakeholders' benefit.
Visit our website: https://www.issgovernance.com
View additional open roles: https://www.issgovernance.com/join-the-iss-team/
Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”). All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.
Skills Required
- 5 years working in a Technical Support, Desktop Engineering, or other IT team
- 5 years experience in creating, troubleshooting, and deploying operating system images, applications, and patches with SCCM
- 2-3 years experience with documenting and verifying processes
- 2 years experience supporting Windows 11
- 2-3 years experience in Microsoft's Active Directory and Group Policy
- 3 years experience supporting Office 365 products
- Experience with Apple MacOS and management systems
- Experience in Powershell scripting
- Experience in ServiceNow, Jira, Remedy or similar service delivery application
- Knowledge of various hardware platforms including Dell, Lenovo, and Apple
- Knowledge of and ability to support iOS and Android phones
- Knowledge of structured Service Desk functions and operation under ITIL framework
- Excellent written and verbal communication skills
- Able to define & document IT/Product support procedures as required
- A+, MCSE, or other technology certifications
- Bachelor's degree or equivalent work experience
ISS (Institutional Shareholder Services) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about ISS (Institutional Shareholder Services) and has not been reviewed or approved by ISS (Institutional Shareholder Services).
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Retirement Support — Retirement plans include a notably strong 401(k) match with a Safe Harbor contribution that stands out within the package. The retirement offering is regarded as a highlight relative to other elements of total rewards.
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Leave & Time Off Breadth — Paid time off, paid holidays, and parental leave are substantial components of the package. Time-away benefits are often described as a standout compared with other facets of compensation.
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Healthcare Strength — Medical, dental, and vision coverage are comprehensive within the standard package. Health coverage is generally viewed as solid, albeit characterized as middle of the road in some descriptions.
ISS (Institutional Shareholder Services) Insights
What We Do
Founded in 1985, Institutional Shareholder Services group of companies (ISS) empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics and insight. ISS, which is majority owned by Deutsche Bourse Group, along with Genstar Capital and ISS management, is a leading provider of corporate governance and responsible investment solutions, market intelligence, fund services, and events and editorial content for institutional investors and corporations, globally. ISS’ 2,200 employees operate worldwide across 29 global locations in 15 countries. It’s approximately 3,100 clients include many of the world’s leading institutional investors who rely on ISS’ objective and impartial offerings, as well as public companies focused on ESG and governance risk mitigation as a shareholder value enhancing measure. Clients rely on ISS’ expertise to help them make informed investment decisions.
