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The Desktop & Education Support Specialist works within a team to provide OTDI supported customers professional computer support services, including resolving software, hardware, and network issues.
Provide technical assistance to customers and other support specialists, for solving software, hardware, and network issues across a wide range of Windows and Mac OS platforms. Support customers both on-site and remotely in a professional, client-focused manner, both in a team setting and independently with limited direction. Responsible for delivery and setup of new and updated workstations and peripherals, addressing related support issues, and documented inventory management.
Responsible for the deployment of a classroom maintenance plan and for emergency on-site and in-shop repair, video-data projection, audio systems, computer and audio-visual equipment. Works closely with all levels of interdepartmental faculty, staff, and students to either provide training in the proper use of instructional and computing equipment or identify training needed by OTDI or other service providers. Installs new technology into the classrooms and performs as needed upgrades in same classrooms. Performs preventive maintenance in classrooms on a regular basis.
Required Education and Experience:
High School Diploma or GED. Two years of experience or knowledge supporting desktop computers running Windows, Mac OS or both in a network environment. Experience with audio/visual equipment used in teaching, meeting, and event spaces. Ability to work as part of a team and take the initiative to work independently. Ability to maintain and manage information and documentation in an organized, systematic way. Professional experience providing customer service.
Desired Education and Experience:
Associate’s degree. More than two years of experience supporting desktop computers running Windows, Mac OS or both in a network environment. Excellent interpersonal skills, including verbal, nonverbal and written communication skills. Experience with image management and deployment. Experience with and exposure to a wide variety of commercial and educational productivity applications. Experience with support systems and remote desktop technologies. Professional experience in a university setting.
Job Profile – IT Service Support Technician 3
Subfunction – IT Service Support
Career Band - Individual Contributor – Technical
Level – T3
The targeted hiring range for this position is $22.93 -$25.83 hourly. This will be a one-year term role.
Location:Student Academic Services (0160)Position Type:Term (Fixed Term)Scheduled Hours:40Shift:First ShiftFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.
The university is an equal opportunity employer, including veterans and disability.
Skills Required
- High School Diploma or GED
- Two years experience supporting desktop computers running Windows and/or Mac OS in a network environment
- Experience with audio/visual equipment used in teaching, meeting, and event spaces
- Ability to work as part of a team and independently with limited direction
- Ability to maintain and manage information and documentation in an organized, systematic way
- Professional experience providing customer service
- Associate's degree
- More than two years of desktop support experience (Windows/Mac)
- Excellent interpersonal, verbal, nonverbal and written communication skills
- Experience with image management and deployment
- Experience with a wide variety of commercial and educational productivity applications
- Experience with support systems and remote desktop technologies
- Professional experience in a university setting
What We Do
The Salmon P. Chase Center for Civics, Culture, and Society was established by the State of Ohio in 2023 to research and teach the historical ideas, traditions, and texts that have shaped the American constitutional order.
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