We are seeking a skilled and customer-focused Desktop Administrator to provide technical support and maintenance for end-user computing devices, peripherals, and software. The ideal candidate will have hands-on experience troubleshooting hardware and software issues, setting up workstations, and ensuring optimal performance of IT systems in a corporate environment. This position is located on-site at a Coretek client location with operating hours from 8am-5pm local time.
Responsibilities:
- Provide onsite or remote support for desktops, laptops, printers, and other end-user devices
- Install, configure, and maintain operating systems and software applications
- Troubleshoot hardware and software issues, escalating complex problems as needed
- Perform routine maintenance and upgrades on IT equipment if needed
- Maintain accurate documentation of issues, solutions and asset inventory using the ITSM tool
- Collaborate with remote IT teams – Service Desk and engineers - to ensure consistent service delivery
- Assist with onboarding and offboarding processes, including device setup and recovery
- Ensure compliance with IT policies and security protocols
- Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems
- Contribute to the Knowledge Base with updates to existing articles and generation of new articles
- Provide excellent user support via phone, email or in person.
Requirements
Requirements:
- 1-3 years in a desktop administration role or at least 4 years in a Service Desk environment
- Knowledge of Active Directory and M365 tools and processes
- Experience with Teams Voice or other VOIP solutions
- Familiarity of Citrix and AVD virtualization technologies
- Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals
- ITIL knowledge including Incident, Service Request and Problem and Change Management
- Occasionally act as an escalation point for Critical outages outside of standard business hours
- Experience with ServiceNow is a plus
- Network (Palo Alto and Arista) troubleshooting experience is preferred
- Reliable transportation
- Must represent Coretek in a professional light when interacting with all employees at the client’s location.
Education:
- Bachelor’s Degree preferred
- ITIL, Network+, A+, MS-900, AZ-900, SC-900 or Security+ certifications are preferred
Benefits
Coretek offers a comprehensive suite of Health Benefits, PTO and an amazing and energizing workplace culture that is rich with opportunities for professional growth and development.
Top Skills
What We Do
Coretek is the #1 Microsoft Azure Partner in the U.S. and an Azure Expert Managed Service Provider. Coretek consults, builds, manages, and maintains IT infrastructure, enabling business leaders to spend less time thinking about technology and more time focused on their customers, culture, and communities. Coretek solves the world's most complex business challenges with the cloud.
