The Role
Provides onsite IT helpdesk support for desktop systems, workstations, servers, network infrastructure, and mobile devices. Responsibilities include software and patch deployment, PC diagnostics, installations, troubleshooting, account and password administration, incident documentation and escalation, email system maintenance, network cabling, and infrastructure recommendations. The role requires supporting Windows environments, Active Directory, DNS, ticketing systems, and business technology projects.
Summary Generated by Built In
HC Brands is seeking an IT Helpdesk Assistant - Entry-Level. This person is responsible for creating, executing, and maintaining software and patch deployment methods. They are also responsible for PC issue diagnostics, research, and correction. The Helpdesk Assistant provides day-to-day technical support for network infrastructure and desktop systems software and hardware.
The Technology team is responsible for working directly with the CEO and other key stakeholders to help develop new technologies that will increase revenue and improve customer satisfaction. They also ensure that systems are up to date and running properly at all facilities. This is a fast-paced environment where you will have the opportunity to learn from others with experience in development and marketing. The Tech Team's goal is to build an outstanding digital presence for HC Brands.
The ideal candidate will have experience with desktop systems, workstations, servers, and network issues. They will be able to document client incidents in our ticketing system to ensure a timely resolution, and they'll prioritize and escalate support incidents based on business impact.
THIS POSITION IS 100% ON-SITE IN JACKSONVILLE, FL.
THIS POSITION IS 100% ON-SITE IN JACKSONVILLE, FL.
Key Responsibilities
· Create, execute, and maintain software and patch deployment methods.
· Provide PC issue diagnostics, research, and correction.
· Provides day-to-day technical support for network infrastructure and desktop systems software and hardware.
· Installs, configures, and troubleshoots desktop systems, workstations, servers, and network issues.
· Documents, tracks, and monitors client incidents in ticketing system to ensure a timely resolution.
· Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
· Maintains passwords, data integrity, file system security for the desktop environment.
· Recommends solutions including new acquisitions and upgrades.
Skills, Knowledge and Expertise
· 1+ years of working knowledge on PC configurations and peripherals
· Ability to demonstrate proficiency in Microsoft Windows 10, Office 365, and Google Apps;
· Be able to demonstrate proficiency with Active Directory tasks such as creating/deleting/modifying accounts and adding/removing user accounts.
· Verifiable experience in Domain Name System (DNS) and Active Directory Domain Structure.
· Ability to demonstrate experience managing BYODs such as iOS and Android.
· Intermediate knowledge of Windows Servers (OS and Hardware).
· Skill in troubleshooting and using diagnostic tools for client accessibility problems to applications and network (e.g., resetting password, bouncing PU, resetting remote devices).
· Familiarity with ServiceNow Service Management or other incident tracking systems.
· Participating in the development of information technology and infrastructure projects.
· Setting up and maintaining email systems.
· Cabling, wiring, and labeling networks and other duties as assigned.
Benefits
We care deeply about making HC Brands an amazing place to work, and invest a significant amount of time and energy into creating and maintaining a company culture that provides our team with a level of support while inspiring them to do their best work.
The specific benefits we offer include:
- Health, dental, vision, and life insurance
- 8 paid holidays
- Paid time off (PTO)
- 401(k) plan with a company match on the first 5% contribution
- 8 paid hours of community service time off
- 50% employee discount on our products
Beyond the tangible benefits though:
- You will be part of a growing team whose purpose is to create a culture that underscores connections with employees, customers, businesses, and each other. While we’re in the business of personalization, we also exist in a society where individual interactions are harder and harder to come by. In response to this challenge, we’ve made it our mission at HC Brands to prioritize people and relationships—one custom order at a time. It’s not just a clever blurb on our website or a catchy acronym we pass around the office. It’s what we do, and more importantly, it’s who we are.
Equal Employment Opportunity
Equal Employment Opportunity has been, and will continue to be, a fundamental principle at HC Brands.
HC Brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
HC Brands is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience, and unique perspectives. This commitment is embodied in the company policy and the way we do business at HC Brands and is an important principle of sound business management.
About
At HC Brands, our mission is to design and manufacture the highest quality and most innovative personalized products for both home, professional and business use. With our cutting edge web technology, we aim to provide an easy user experience to fully customize any product we offer. We are committed to the customer's total satisfaction and providing exceptional customer service, just like we’ve been doing since 1954. We also aim to have the fastest turnaround time on personalized products with most shipping the next business day.
Skills Required
- 1+ years of working knowledge with PC configurations and peripherals
- Proficiency with Microsoft Windows 10
- Proficiency with Microsoft Office 365
- Proficiency with Google Apps
- Experience performing Active Directory tasks, including creating, deleting, and modifying accounts
- Verifiable experience with DNS and Active Directory domain structure
- Experience managing BYOD devices such as iOS and Android devices
- Intermediate knowledge of Windows Server operating systems and hardware
- Skill troubleshooting client accessibility issues involving applications and networks
- Familiarity with ServiceNow Service Management or other incident tracking systems
- Participation in information technology and infrastructure projects
- Experience setting up and maintaining email systems
- Ability to perform network cabling, wiring, and labeling
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The Company
What We Do
HC Brands designs, manufactures, and retails personalized products for home, professional, and business use, including custom name tags and photo IDs.
