GCyber is hiring a Deskside Support Specialist to support the Office of the Military Commissions (OMC).This position is located in Guantanamo Bay, Cuba.
As the Deskside Support Specialist, you will:
- Provide IT Help Desk support to include providing accurate and timely customer feedback, monitor/update the status of assigned tickets, and ensuring warm hand-off and/or ticket escalation
- Document incidents with detailed break-fix steps and resolution in Remedy ticket tracking system.
- Perform installs, upgrades, and configure customer-specific hardware and software.
- Perform advanced troubleshooting to isolate and diagnose IT problems on desktop equipment and peripherals, including software and hardware.
- Troubleshoot and support Windows operating systems, advanced MS Office product issues, and other IT issues.
- Configure and maintain wireless mobile devices, including but not limited to Blackberries, iPhones and/or iPads.
Minimum Qualifications and Experience:
- Active DoD Top Secret/SCI clearance
- DoD 8570 IAT II certification (e.g., Security+, CND, CCNA-Security, CySA+, GICSP, GSEC, SSCP)
- BA/BS in related field or equivalent experience.
- 8+ years of professional experience
- Prior systems administration or engineering experience for the DoD required
GCyber is an Equal Opportunity Employer. This means you don’t have to worry about whether your application process will be fair. We consider all applicants without regard to race, color, religion, age, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, veteran status, or disability.
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What We Do
GCyber was founded to create innovative information technology solutions for the federal, state, and commercial markets. GCyber engineers have provided professional services supporting the information technology industry for over 15 years. Along with our engineering staff, we have relationships with partners, vendors, and analysts who have specialized expertise in the federal market. GCyber’s broad experience, focus toward execution with measurable results, and commitment to innovation provide responsive and long-lasting solutions to our customers. It is the mission of GCyber to always remain focused on our customer’s goals and improving their existing landscape. Our company accomplishes this by focusing on opportunities for innovation, while remaining mindful of industry successes and failures in the deployment of technologies. If your road map needs increasingly innovative solutions, GCyber can help you get there.
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