Excis is a global leader in IT support, driven by innovation, collaboration, and excellence. With a presence in 190+ countries, a team of 6,000+ engineers, and support for 200+ enterprise clients, we provide a dynamic environment where your work makes a real impact.
We foster a people-first culture focused on growth, teamwork, and continuous learning, ensuring every team member has the opportunity to develop and succeed in a global enterprise environment.
We are seeking a customer-focused and enthusiastic Deskside Support Engineer (L2) with a passion for solving IT challenges and delivering exceptional user experiences. This is a fully site-based role supporting a valued enterprise client, including VIP users, where professionalism, technical expertise, and strong communication are essential.
You will be part of a collaborative IT support team providing hands-on technical support across a wide range of devices and enterprise systems.
RequirementsKey Responsibilities
- Provide onsite support for desktops, laptops, printers, mobile devices, and peripherals
- Deliver high-quality customer service to all users, including VIPs
- Troubleshoot hardware and software issues across Windows environments
- Perform PC builds, deployments, imaging, and reimaging activities
- Handle IMAC activities (Install, Move, Add, Change) and project tasks
- Assist with LAN/Wi-Fi connectivity, patching network points, and workstation setup
- Support Microsoft 365 applications (Outlook, Teams, Excel, OneDrive, Intune)
- Manage incidents using ITSM/ticketing tools and ensure SLA compliance
- Maintain and update documentation, knowledge base articles, and asset records
- Collaborate with internal IT teams and external vendors for issue resolution
- Provide remote support when required
- Strong knowledge of Microsoft Windows OS (Windows 10/11 and legacy systems)
- Experience with Windows imaging and deployment (SCCM, MDT, or USB imaging)
- Solid Microsoft 365 troubleshooting experience (including Intune exposure)
- Familiarity with Active Directory and Azure Active Directory
- Strong desktop, laptop, printer, and peripheral troubleshooting skills
- Experience with ITSM/ticketing systems
- Excellent communication and interpersonal skills
- Ability to work independently and within a team
- Experience working with vendors and third-party support teams
- Strong organizational and time management skills
Benefits
At Excis, your work truly matters. You will be part of a hands-on, collaborative team where your technical expertise directly improves user experience and operational success.
We offer:
- A supportive and inclusive work environment
- Continuous learning and professional growth opportunities
- Exposure to global enterprise clients and technologies
- Competitive compensation and clear career development pathways
Skills Required
- Strong knowledge of Microsoft Windows OS (Windows 10/11 and legacy systems)
- Experience with Windows imaging and deployment (SCCM, MDT, or USB imaging)
- Microsoft 365 troubleshooting experience including Intune exposure
- Familiarity with Active Directory and Azure Active Directory
- Desktop, laptop, printer, and peripheral troubleshooting skills
- Experience with ITSM/ticketing systems
- Excellent communication and interpersonal skills
- Ability to work independently and within a team
- Experience working with vendors and third‑party support teams
- Strong organizational and time management skills
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What We Do
Excis is a global IT services company providing 24/7 multilingual support and onsite assistance in over 190 countries, specializing in end-user computing, networking, and IT security services.
