Job Description: Deskside Engineer, Madrid
Roles and Responsibilities
Deliver high-quality, service-focused support in person, by phone, via chat, or email to both onsite and remote end users in Spain and other EMEA offices
Provide exceptional VIP support with efficiency and professionalism
Troubleshoot problem areas promptly and accurately, providing end-user assistance as needed.
Resolve complex issues and collaborate with other teams to identify root causes and solutions.
Install, diagnose, repair, maintain, and upgrade PC hardware and equipment to ensure optimal workstation performance.
Have equally strong skills and experience with both Windows and Macs
Document incidents, problems, requests, and tasks in DDN’s ITSM system.
Escalate critical incidents to management as necessary.
Perform day-to-day operational activities related to inventory, shipping and receiving IT hardware.
Work independently while being a collaborative team member committed to team success.
Follow standard operating procedures for processes and documentation.
Availability to work after hours or on weekends as required. Potential for travel (10% of the time)
Required Qualifications
Associate degree (or equivalent proven industry experience).
3–4 years of experience in deskside support with a focus on end-user services.
Strong problem-solving, analytical and customer service skills.
Experience troubleshooting and installing laptops, printers, and mobile devices.
Proficiency with Windows and Macs
Knowledge of Google Workspace – Gmail, Drive, and all related productivity apps
Proficiency with Slack
Experience with ticketing and incident management platforms, for managing user requests and escalations
Knowledge of networking fundamentals and remote support tools.
Preferred Qualifications
A+ Certification (Highly Preferred).
Bachelor’s degree.
Experience with Active Directory administration
Experience with Google Workspace
Experience with cloud printing solutions such as Printix or Papercut.
Experience with Video Conference and Collaboration technologies.
Experience working with Active Directory.
Microsoft MCP Certifications.
Skills Required
- Associate degree or equivalent proven industry experience
- 3-4 years of deskside support experience focused on end-user services
- Strong problem-solving, analytical, and customer service skills
- Experience troubleshooting and installing laptops, printers, and mobile devices
- Proficiency with Windows and Mac computers
- Knowledge of Google Workspace, including Gmail and Drive
- Proficiency with Slack
- Experience with ticketing and incident management platforms
- Knowledge of networking fundamentals and remote support tools
- A+ certification
- Bachelor's degree
- Experience with Active Directory administration
- Experience with cloud printing solutions such as Printix or PaperCut
- Experience with video conferencing and collaboration technologies
- Microsoft MCP certifications
What We Do
DDN is the world’s largest private data storage company and the leading provider of intelligent technology and infrastructure solutions for Enterprise At Scale, AI and analytics, HPC, government and academia customers. Through its DDN and Tintri divisions, the company delivers AI, Data Management software and hardware solutions, and unified analytics frameworks to solve complex business challenges for data-intensive, global organizations. DDN provides its enterprise customers with the most flexible, efficient and reliable data storage solutions for on-premises and multi-cloud environments at any scale. Over the last two decades, DDN has established itself as the data management provider of choice for over 11,000 enterprises, government, and public-sector customers, including many of the world’s leading financial services firms, life science organizations, manufacturing and energy companies, research facilities, and web and cloud service providers.
