Now Hiring at AMERICAN SYSTEMS
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ResponsibilitiesAn Average Day: As the Deskside Administrator II you will provide on-site technical support to end users in a government enterprise environment. You will manage face-to-face interactions with users, document all activities in the IT ticketing system, and serve as a technical resource for complex troubleshooting. You will conduct advanced troubleshooting of desktop computers, laptops, peripherals, and software, user account management, device imaging, and collaborate with other IT teams. You will also work closely with the Help Desk Manager to deliver timely solutions to IT incidents and service requests while meeting contract SLA requirements. Additionally, in this position you will:
- Provide on-site technical support, independently addressing hardware, software and network issues at user workstations
- Troubleshoot desktop and laptop hardware, operating systems (Windows), and applications (Microsoft Office, collaboration tools)
- Install, configure, and maintain IT equipment including monitors, printers, peripherals, and VTC systems
- Perform device imaging for desktops and laptops, ensuring proper configuration and deployment
- Document and track incidents and requests in the ticketing system with accurate and timely updates
- Assist users with account setups, password resets, and access management following security protocols
- Provide basic Active Directory user account administration and group membership management
- Collaborate with IT teams and escalate complex issues as needed for timely resolution
- Mentor and provide technical guidance to Deskside Administrator I staff
- Maintain accurate records of hardware inventory for proper asset management
- Participate in training and knowledge-sharing sessions to stay current on technologies
- Assist with IT setup and orientation for new employees to ensure proper equipment and onboarding
- Deliver service according to established service level agreements (SLAs) and performance metrics
- Assist with routine audits and inspections of COMSEC and classified materials assets
- Participate in the distribution and destruction of classified materials per Government defined policy
- As a requirement of this position, all candidates must be a U.S. Citizen. In accordance with 8 U.S.C. 1324b(a)(2)(C), we will not consider candidates for this position who do not meet the aforementioned conditions.
- Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility or have an active Top Secret with SCI eligibility.
- Will be subject to a federal background investigation.
- 3-4 years of experience in deskside or technical support role with interest in growing technical expertise
- Must hold current 8570/8140 IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
- Problem-solving skills and ability to provide hands-on support under pressure
- Ability to troubleshoot hardware issues (desktops, laptops, printers, peripherals) and software problems
- Good verbal and written communication skills with focus on delivering excellent customer service
- Familiarity with IT service management tools and remote support technologies
- Experience working in a team environment with willingness to learn and adapt
Skills Required
- U.S. citizenship
- Active Secret clearance with ability to obtain Top Secret with SCI eligibility, or active Top Secret with SCI eligibility
- Successful federal background investigation
- 3-4 years of experience in a deskside or technical support role
- Current 8570/8140 IAT Level II certification, such as CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, or SSCP
- Problem-solving skills and ability to provide hands-on support under pressure
- Ability to troubleshoot desktop, laptop, printer, peripheral, hardware, and software issues
- Good verbal and written communication skills with a customer-service focus
- Familiarity with IT service management tools and remote support technologies
- Ability to work in a team environment and willingness to learn and adapt
AMERICAN SYSTEMS Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about AMERICAN SYSTEMS and has not been reviewed or approved by AMERICAN SYSTEMS.
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Equity Value & Accessibility — The ESOP provides an ownership stake that adds long-term financial value and complements base pay. This employee-ownership structure stands out within the overall package.
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Retirement Support — A 401(k) with automatic enrollment and broad investment options, alongside the ESOP, strengthens retirement pathways beyond salary. These features are presented as competitive within the defense contracting space.
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Fair & Transparent Compensation — Base pay is considered fair or comparable to industry peers, particularly for technical roles. Starting compensation is described as solid for areas like cybersecurity, systems administration, and IT engineering.
AMERICAN SYSTEMS Insights
What We Do
AMERICAN SYSTEMS is an employee-owned government services contractor that delivers professional, technical, information technology, engineering, analysis, testing, evaluation, and training solutions for complex national-priority programs. Based in McLean, Virginia, the company supports federal customers—particularly defense and other Department of Defense missions—with mission-essential and information engineering, digital engineering, systems integration, cybersecurity, cloud, data, and lifecycle IT services across critical public-sector environments.
