Location: London, Corsica Street, Islington – with travel
Salary: £30,264 to £41,613 per annum
Hours: 36 hours per week
Contract Type: Permanent
This is an exciting time to join our team, Employer of the Year Housing Heroes awards 2025 and Winner 2026 Inspiring Places to Work™ UK & Ireland
If you have exceptional customer service skills and want to make a real difference to peoples lives then this could be just what you’ve been looking for!
You must have experience of running IT clinics / tech bars / drop in sessions or offering a significant amount of face to face hands on IT support to different internal customers including regular VIP support.
With a working knowledge of Microsoft technologies: Windows operating systems, M365, network fundamentals, printers & cloud printing solutions, tablet & mobile support (Android and iOs), you’ll play a vital role in the team, troubleshooting hardware and software issues and maintaining end user devices.
The role will be based from our office in Islington with regular travel to sites throughout London and the Home Counties. You’ll provide on-site technical support and assistance to customers at the group’s offices, sheltered housing schemes (known as LiveSmart) and other locations within the region where Clarion provides corporate IT services. You’ll be working closely with the Service Desk and other IT teams to deliver high quality location-based support.
With a good working knowledge of core IT service management processes and practices and a proven ability and drive to learn and develop new skills and Mobile Device Management system experience and Video Conference system support experience, you’ll need to be proficient in providing end-user support for network-related queries and hardware setup.
If you have excellent organisational skills, high attention to detail and the ability to plan and manage multiple changing priorities then we want to hear from you now!
Please review the full role profile before applying - Desk Side Analyst
Salaries are just the starting point. Here at Clarion we’re dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more here
To find out more about who we are and what we do, please click here
Closing Date: Tuesday 8th September 2026 at midnight.
This is a hybrid role with a base location at our offices in Islington.
Candidates will be expected to work from a Clarion office or at a Clarion site each day.
Applicants must be able to travel across the region as required.
At Clarion Housing Group, we support the responsible use of AI. Here is your guide to using AI during your recruitment process.
You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.
Act now – apply today! This vacancy may close early without notice.
#LI-DNISkills Required
- Experience running IT clinics, tech bars, drop-in sessions, or significant face-to-face hands-on IT support for internal customers
- Regular VIP support experience
- Working knowledge of Windows operating systems
- Working knowledge of Microsoft 365
- Working knowledge of network fundamentals
- Experience supporting printers and cloud printing solutions
- Experience supporting Android and iOS tablets and mobile devices
- Working knowledge of IT service management processes and practices
- Mobile Device Management system experience
- Video conference system support experience
- Proficiency providing end-user support for network-related queries and hardware setup
- Excellent organizational skills and attention to detail
- Ability to plan and manage multiple changing priorities
- Eligibility to work in the UK
- Residence in England or Wales for the duration of employment
- Ability to travel across London, the Home Counties, and the wider region as required
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What We Do
We are Clarion - the country’s largest housing association, We provide a home to 350,000 people nationwide. We build more than 2,000 new homes a year and through Clarion Futures (our charitable foundation) we provide opportunities for our residents to thrive – supporting people into work, improving neighbourhoods and focusing on sustainability. We exist because there is a housing crisis in our country. There simply aren’t enough affordable and suitable places for people to live. You might have experienced this yourself, or have friends and family who have. We believe having a home to call your own is fundamental to being able to access the right opportunities in life. That is why our mission is to provide homes for those who need them most, We’re all driven by this shared purpose at Clarion. We want to ensure that everyone has the opportunity to build a better future and we’re relentless in pursuing it
