Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and communities. We foster an inclusive environment while honoring a legacy built on family, where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset, and innovation propels us into the future, you’re ready to take your seat at La-Z-Boy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Description Summary
BASIC FUNCTION:
Designing and creating comfortable and functional environments that represent client’s lifestyle, taste and budget. Be a professional Design Consultant through the use of the La-Z-Boy In-Home Design program and drive top line sales through the use of selling principles including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service, and continuing contact with all previous and potential customers. Strive to create long-term relationships that will lead to increased sales and profitability.
Job Description:
KEY RESPONSIBILITIES:
In-Home Design:
• Schedule professional home consultations to present customized room designs, including sample fabrics, furniture, tables and accessory recommendations as well as the benefits of a professional installation service
• Execute and champion the In-Home Design process per company guidelines
• Responsible for creating grassroots opportunities to increase the overall performance of the In-Home Design Program
• Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries
• Responsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous In-Home design projects.
• Considerable independence is required for the In-Home Design process
Sales Culture and Promotions:
• Drive sales to consistently achieve established In-Home program sales goals.
• Team with Store Manager, Sales Manager, and selling team to promote the In-Home Design program and drive overall store sales
• Maximize store promotions, marketing initiatives, and grassroots programs
• Maintain strong knowledge of features and benefits of existing and new product line
• Meet established goals as set by management
Customer Experience Excellence:
• Sets the highest standard for customer care
• Meet and greet customers that come into the store
• Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products
• Make sound business decisions to deliver customer satisfaction and promote team environment
People Development
• Train, coach and develop Design Associates on product knowledge and selling skills to achieve store sales goals
• Assist with training, coaching and developing the selling team
• Create a positive and exciting working environment for all store associates
• Hiring and developing talent, and succession planning; and leveraging the capabilities of new and existing talent
• Utilizes Company resources to keep associates up to date on product knowledge, selling skills and operational efficiencies
• Leads with the highest ethical standards and demands the same from their teams
• Ensures associates are provided the necessary tools to perform job responsibilities
• Coach and counsel team based on results
• Maintain a positive working relationship with all store associates
Store Standards / Operations:
Effective manager on Duty (MOD)
• Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, and maintaining general store cleanliness.
• Adhere to general store operational procedures and guidelines
• May be responsible for opening and closing of the store
• Champion and role model the La-Z-Boy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
• Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it.
• Show a sense of urgency, enthusiasm and excitement with the staff and customers
• Other duties as assigned
MINIMUM JOB REQUIREMENTS:
• Bachelors degree in Interior Design with one (1) to two (2) years experience strongly preferred or a minimum of five (5) years design experience in a comparable home furnishings role
• CIDA accreditation and/or ASID membership preferred
• Experience in using floor and space planning applications
• Previous selling experience strongly preferred
• Proficient in the use of Microsoft Office, including Word, Excel, and PowerPoint
• Experience in using floor and space planning applications
• Knowledgeable of general principles of home décor and design (i.e., furniture, carpet, draperies, and color schemes.)
• Excellent communication skills, customer service skills, and organizational skills
• Strong interpersonal skills to effectively communicate and build rapport
• Ability to effectively manage time and conflicting priorities
• Ability to work effectively and productively with others as a team
• Ability to work the schedule and hours dictated by business needs, to include evenings, weekends and holidays
• Initiative to meet assigned goals, missions and objectives
• Strong attention to detail
SUPERVISORY RESPONSIBILITIES: Responsible for directly leading a team of Design Associates and indirectly the selling team.
Weekly Hours:
40At La-Z-Boy Incorporated, we're an equal opportunity employer. We understand that our employees’ diverse backgrounds, experiences, perspectives, and viewpoints add value to our ability to create and deliver the best possible service, quality products, and is of upmost importance as we work together to build comfort. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.We are committed to fostering an environment in which all employees feel valued, included, and empowered to do their best work and bring great ideas to the table. If you are a qualified individual that may need a change or adjustment to the application/interviewing/hiring process as a result of your disability, you may request a reasonable accommodations by emailing our recruiting team at [email protected] or by calling 734-242-1444.
What We Do
La-Z-Boy Incorporated brings the transformational power of comfort to people, homes, and communities around the world—a mission that began when our founders invented the iconic recliner in 1927. Today, we operate as a vertically integrated furniture manufacturer and retailer, committed to uncompromising quality and compassion for our consumers.
Our Retail segment consists of 184 company-owned La-Z-Boy Furniture Galleries® stores and is part of a broader network of over 350 La-Z-Boy Furniture Galleries®, serving customers nationwide when coupled with La-Z-Boy.com. Joybird®, an ecommerce retailer and manufacturer of modern upholstered furniture, has 12 stores in the U.S. In our Wholesale segment, we manufacture comfortable, custom furniture for our Furniture Galleries® and a variety of retail channels: England Furniture Co., which offers custom upholstered furniture, and casegoods brands Kincaid®, American Drew®, and Hammary®, which provide pieces that make every room feel like home.
The La-Z-Boy Incorporated state-of-the-art, LEED-certified world headquarters is located in Monroe, Michigan. This location along with our Innovation Center in Dayton, Tennessee, and all our North American manufacturing locations all represent our commitment to the environment—we integrate sustainable business practices to reduce the impact of our operations.
Being a great employer isn’t limited to our sustainability or record-breaking safety performance; it also means being a good corporate citizen. In FY 2023, La-Z-Boy Incorporated and the La-Z-Boy Foundation granted more than $3 million to non-profit organizations through monetary and in-kind donations. Our signature partnership with Ronald McDonald House Charities® (RMHC®) helps give families a comfortable home away from home while their children receive much-needed medical care, as we’ve donated more than 15,000 pieces of furniture to RMHC® homes.
Join our team to impact the world through comfort.
