Remote - US
Position Summary
This position is for a senior-level support engineer who will work closely with Imperva customers to resolve active issues and proactively work to avoid issues. The DSE will be the primary support contact for customers that have been assigned to them.
Key Areas of Responsibility
Supporting a limited number of customers, the DSE is able to maintain regular communication and collaboration with stakeholders and develop intimate knowledge of all aspects of the technical and business environment. With the continuous engagement that this level of partnership provides, the DSE shortens troubleshooting and dramatically accelerates time to resolution. As an advanced technical resource, the DSE is able to directly investigate and resolve issues, while also acting as a focal point for support interactions by driving escalation and coordinating with other resources when necessary.
With the sole objective of making sure deployed solutions are successful, the DSE protects your investment and ensures your satisfaction. Each issue managed and tracked in Imperva’s case management system follows your change control requirements and the DSE provides regular, proactive updates that enable the customer to effectively manage product configuration and software maintenance.
The DSE provides weekly status reports and live reviews that summarize outstanding issues and ongoing initiatives. Additionally, the DSE delivers formal quarterly reviews for stakeholders and leaders to outline deployment status, recommendations, enhancement requests, and strategic planning.
Minimum Qualifications
Earned a BS degree in a technology related field and 3 years as a senior or escalation engineer, or 6 years of equivalent experience.
Has demonstrated proficiency as an escalation or lead engineer.
Hands-on experience with Linux, Windows, and Unix OS.
Proven track record in troubleshooting highly complex situations involving TCP/IP, HTTP(S), and SSL.
Accomplished at writing and executing scripts.
Established experience using TCPdump, Wireshark, and other diagnostic tools.
Experience in Public Cloud deployments such as AWS and Azure.
Preferred Qualifications
AWS or Azure Certifications
Linux administrator
Competence with attack methods such as SQLi, XSS and other OWASP Top 10 Attack vectors.
Experience in researching, understanding, and identify mitigations techniques for published CVEs.
Working knowledge of SSL and PKI including ciphers, handshakes, CAs and certificates.
Experience with Virtual and/or Cloud based Environments (such as VMWareESXi, or HyperV, AWS, and Azure.)
Experience with Load Balancers, Application / Network Firewalls, and similar technologies.
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This position will require successfully completing a post-offer background check. Qualified candidates with criminal history will be considered and are not automatically disqualified, consistent with applicable federal law, state law (the California Fair Chance Act), and local ordinances (San Francisco Fair Chance Ordinance, City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and Los Angeles County’s Fair Chance Ordinance for Employers).We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.
If you need an accommodation or assistance in order to apply for a position with Thales, please contact us at [email protected].
The reference Total Target Compensation (TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between
Total Target Cash (TTC) 84,535.00 - 152,950.00 USD AnnualThis reflects how companies in a similar industry and geographic region generally pay for similar jobs. This range helps the Company make pay decisions as one data point among many. Where a position falls within this range is also dependent on other factors including – but not limited to – the employee’s career path history, competencies, skills and performance, as well as the company’s annual salary budget, the customer’s program requirements, and the company’s internal equity. Thales may offer additional benefits and other compensation, depending on circumstances not related to an applicant’s status protected by local, state, or federal law.
(For Internal candidate, if you need more information, please reach out to your HR Shared Service, 1st Point)
Thales provides an extensive benefits program for all full-time employees working 30 or more hours per week and their eligible dependents, including the following:
•Elective Health, Dental, Vision, FSA/HSA, Voluntary Life and AD&D, Whole Group Life w/LTC, Critical Illness, Hospital Indemnity, Accident Insurance, Legal Plan, Identity Theft, and Pet Insurance
•Retirement Savings Plan after 30 days of employment with a company contribution and a match, and with no vesting period
•Company paid holidays and Paid Time Off
•Company provided Life Insurance, AD&D, Disability, Employee Assistance Plan, and Well-being Program
Top Skills
What We Do
Thales is a global high technology leader investing in digital and “deep tech” innovations – connectivity, big data, artificial intelligence, cybersecurity and quantum technology – to build a future we can all trust, which is vital to the development of our societies. The company provides solutions, services and products that help its customers – businesses, organisations and states – in the defence, aeronautics, space, transportation and digital identity and security markets to fulfil their critical missions, by placing humans at the heart of the decision-making process.
