UX Designer at American Express (Phoenix, AZ)

| Phoenix – Mesa – Scottsdale, AZ
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You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

As a part of the Global Servicing Group Technology Design team, we strive to provide a great colleague experience every day. We obsess over understanding the colleague experience at a deeper level to co-create simple and great ways of working that enable everyone to be and deliver their best. We make a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they're ready to take on a new career path, we're right there with them, giving them the guidance and momentum into the best future they envision.

Create a better experience for you and our users. Our UX designers know it's not enough to help people get things done, you need to help them get it done in the best way possible. If you're in to designing a better journey for every user from beginning to end, start here. After all, we're the company that built our entire business on delivering the highest possible levels of customer satisfaction. Take a hands-on approach to interface design and your career path. As a part of our fast-moving, agile team, you'll be responsible for the user experience, including: - Transforming ideas, business opportunities, research and creative vision into desirable outcomes for our users. - Creating detailed wireframes, information architecture diagrams, mental models, personae's, usability testing stimulus, and site maps. - Working closely with colleagues to brainstorm and create concepts for mobile, tablet and desktop environments. - Being a passionate advocate for the u.

The Designer is responsible for all design work on the foundational capabilities for the Wings platform and the BlueSky servicing application. They work closely with Product Managers and Engineering team to ideate, validate, build, quality control and iterate on the product. They work in conjunction with other UX Designers across servicing capabilities teams to promote design consistency and offer guidance on how multiple journeys and functionalities fit together within the platform.

Works hands-on in all aspects of user experience developments including: collecting and understanding business & user needs, crafting information architecture diagrams, building out detailed annotated wireframes, high/low fidelity prototypes and a wide range of strategic UX work in a dynamic, agile environment.

Organizational Context:

Reports to a Director in Global Servicing Group Technology team to be a part of foundational servicing platform team, which is a combination of product (PD&I) and engineering roles.

Typically co-located with the Product Management team / Product Manager

How will you make an impact in this role?
  • Transform ideas, business opportunities, research and creative vision into tangible assets that provide clear, usable, useful, and desirable outcomes for users.
  • Build detailed wireframes, high/low fidelity prototypes, information architecture diagrams, mental models, site maps, story boards, and user flows along with a wide range of UX assets and deliverables.
  • Lead UX design works in agile, fast paced environment - fluently deliver just in time design works for sprint cycles while enhancing the quality and experience of the products.
  • Effectively act on partner feedback, user testing results and learnings to improve assets, products and services.
  • Incorporate user insights and data-driven solutions throughout the creative process.
  • Ensure adherence to design best practices, standards, brand consistency.
  • Find opportunities to adopt innovative technologies.

Be a champion for design consistency and collaboration across multiple servicing capabilities UX teams.

As part of our diverse tech team, you can architect, code and ship software that makes us

an essential part of our customers' digital lives. Here, you can work alongside talented

engineers in an open, supportive, inclusive environment where your voice is valued, and

you make your own decisions on what tech to use to solve challenging problems. Amex

offers a range of opportunities to work with the latest technologies and encourages you

to back the broader engineering community through open source. And because we

understand the importance of keeping your skills fresh and relevant, we give you

dedicated time to invest in your professional development. Find your place in technology

on #TeamAmex.

  • Strong design portfolio showing at least one of the following: Empathy and Journey Maps, Clear Problem Statements, Ideation and Sketching, Lo- and Hi-Fidelity Prototypes
  • Clear understanding of design fundamentals: Typography, Color, Contrast, Visual Hierarchy, Spatial Relationships.
  • Ability to simplify and turn complex interactions into intuitive user experiences and to clearly communicate how individual journeys align/don't align to user and business goals.
  • Expertise in design and collaboration tools: Must know Sketch & InVision.
  • Effective communication skills (both verbal and written), especially focused on running collaborative workshops and articulating design strategies.
  • Familiarity in the technical capabilities and limitations of HTML, JS and CSS (bonus points for React.js, Node.js, BDaaS, and other platform-level technology).
  • Familiarity with Design Thinking, Lean UX, Lean Startup, Scrum and Agile values and methodologies.
  • Have a positive attitude, open mind, and a desire to collaborate and learn.
  • At least 3 years of previous experience.

Educational Requirements
  • Bachelors Degree in Computer Science (optional) or , Interaction Design, Human Computer Interaction, User Experience Design, Communication Design, or degree from User Experience or Interaction Design intensive.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) and, for medically eligible* colleagues, a booster shot, in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
More Information on American Express
American Express operates in the Financial Services industry. The company is located in New York, NY and New York, NY. American Express was founded in 1850. It has 100703 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability insurance, Dental insurance, Vision insurance, Health insurance and Life insurance. To see all 35 open jobs at American Express, click here.
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