JPMorgan Chase
Hybrid

UX Design Lead, VP (Resiliency)

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Job Description We are looking for a Senior Product Designer who will be responsible for driving the experiences for enterprise products at JPMorgan Chase & Co. You will be part of the Employee Experience UX team, delivering creative solutions for complex UX problems and improving existing flows. You will be part of a growing team, collaborating with other designers and researchers to come up with new experiences and enhancements. Ultimately, you will experience driving the design process from understanding user needs to the final deliverable.
Why us?
As a Product Designer, you'll join a large team of designers and researchers who take pride in high design standards and cares about their team members. Design decisions are made collaboratively, and we empower our designers to tackle any piece of work and think outside the box. We deliver designs that are grounded on user experience and research, WCAG conformance with an inclusive mindset.
For this role, we want someone who has experience working collaboratively with a product team and has a strong sense of aesthetics and knows when to sweat the details. The successful candidate will sit within our central User Experience team in either Columbus, Chicago, Texas, or New York.
What you'll be doing:

  • Creating and enhancing digital products by following the user-centered design process.
  • Design UI, user flows, low and high-fidelity mockups and prototypes.
  • Establish relationships with product teams, designers, engineers and researchers to launch high-quality and inclusive, accessibility compliant features and products.
  • Leverage research to drive business decisions and define new features.
  • Communicate and present complex design solutions or decisions.


What you'll need

  • A bachelor's degree in human interaction, user experience, visual communication, or other related field.
  • 4-6 years of experience
  • Strong design portfolio
  • Figma
  • Experience building and using design systems
  • Track record in leading UX to deliver user-centered products, facilitation skills to conduct collaborative working sessions, presentation and visual communication skills.
  • Strategic thinker and tactical execution, ability to influence decision and direction of a product.
  • Experience with designing complex, content heavy digital products.
  • Can take initiative and work autonomously in a dynamic environment.


To Apply
Submit your resume and portfolio. Your portfolio should include at least 3 examples of work-related projects. In particular, we want to hear about:

  • The opportunity you were trying to solve
  • The process involved in developing the design or project


About Employee Experience Corporate Technology (EECT)
We deliver streamlined and consistent solutions supporting JPMorgan Chase's Controls, Compliance, Legal, HR and IT Risk agendas, with a focus on stability, delivery, efficiencies and people. The goal of CTR's drive to standardization, consistency and simplicity is a JPMorgan Chase architecture that fosters long-term productivity, quality and innovation across the entire enterprise. The disciplines within this organization are Compliance Technology, Oversight & Controls Technology, Legal & e-Discovery, Identity & Access Management, IT Risk & Controls, HR Real Estate & Global Services Technology, and Third-Party Risk Management.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with nonprofits
Diversity
Diversity employee resource groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability insurance
Dental insurance
Vision insurance
Health insurance
Life insurance
Wellness programs
Mental health benefits
Financial & Retirement
401(K)
401(K) matching
Employee stock purchase plan
Performance bonus
Child Care & Parental Leave Benefits
Generous parental leave
Family medical leave
Vacation & Time Off Benefits
Generous PTO
Paid holidays
Paid sick days
Office Perks
Commuter benefits
Professional Development Benefits
Tuition reimbursement

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