UX Content Strategist - Small Business Design
Center 1 (19052), United States of America, McLean, Virginia
UX Content Strategist - Small Business Design
Our Small Business Design team is hiring a Principal UX Content Strategist who will support the Brand & Acquisitions design team by contributing to and leading content across the pre-customer journey.
The ideal candidate will have experience in content strategy, research, governance, and UX writing. Makes thoughtful design decisions based on a combination of customer needs and business objectives. Experience with or an interest in working with marketing or brand teams is a plus.
What we're looking for:
- A strong writer who is able to seamlessly shift between competing priorities, projects, and contexts
- A storyteller who sees words as an incredibly powerful tool for connecting with people and simplifying the complex
- A creative problem solver with the ability to produce original, brand-elevating copy
- A skilled editor who can provide feedback to others and a strong process manager who assists in managing a UX content calendar, schedules, and deadlines
- Someone who approaches assignments from a customer-centric perspective, while also understanding higher-level business and marketing objectives
You'll love your job the most if you:
- Have a positive yet practical attitude - if we called your colleagues, they'd gush over how much they love working with you.
- Data and insights drive your decision making. Understanding what makes people tick is a catalyst for driving them to take action.
- Have a clear understanding of tone and the ability to quickly adapt your writing style.
- Work quickly without compromising quality, knowing that iteration and testing are just part of creating exceptional experiences.
- Take initiative, aren't afraid to fail, ask thoughtful questions, and constantly seek better ways of working and communicating.
Basic Qualifications:
- At least 4 years of experience with writing for the web or technical writing
- At least 3 year of experience working in user experience design
Preferred Qualifications:
- Bachelor's degree or military experience
- 3+ years of experience with digital content strategy
- 2+ years of experience designing for digital products and interactions
- Experience developing content for digital marketing
- Experience working with remote teams (we're based in both Richmond and McLean, Virginia and have partners across the country)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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