User Experience (UX) Designer at Daxko

| Chicago, IL + 3 more | Remote
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Company Description

Daxko powers health & wellness throughout the world. Every day our team members focus their passion and expertise in helping health & wellness facilities operate efficiently and engage their members.

Whether a neighborhood yoga studio, a national franchise with locations in every city, a YMCA or JCC--and every type of organization in between--we build solutions that make every aspect of running and being a member of a health and wellness organization easier and delightful. 

Job Description

At Daxko, our product design team consists of UX generalists who lead the full spectrum of user research, interaction design, visual design, and usability testing. The UX Designer’s primary responsibility will be to craft user experiences that set our products apart from the competition by truly understanding our customer’s needs and delivering valuable solutions to market problems.

This is a great opportunity for growth, experimentation, and the challenge to create something truly remarkable – all while having the support of an executive team that understands the importance of a Lean UX process. As a UX Designer, you will help shape the vision for groundbreaking applications that affect millions of people in their daily health and fitness routines. The UX Designer reports to the Director, Product Management.

Essential Duties/Responsibilities:

  • Proven track record of collaborating with product managers, technical leads, customers, and other stakeholders to understand, define, and clarify requirements.
  • Experience earning buy-in for ideas, designs, and best practices, as well as motivating and inspiring stakeholders.
  • Use research methods such as participatory design, ethnographic studies, and user interviews to learn how users think and behave. Use that research to help drive your innovative concepts forward.
  • Experience creating and validating personas and leveraging that knowledge to help your team make better decisions.
  • Comfortable quickly creating low fidelity concepts for developers or for feedback from customers or other stakeholders.
  • Experience producing high-fidelity designs using tools like Invision, Sketch, Figma or Adobe XD, and working with developers to implement.
  • Experience partnering with Product to identify and validate problems worth solving.
  • Experience validating designs with users through usability testing methods such as unmoderated testing, moderated testing, and A/B testing, as well as comfort learning and using the tools needed to facilitate testing.
  • Comfortable facilitating workshops to identify/understand user needs.
  • Ability to seek out and interpret data that may help inform design decisions. Comfort learning and leveraging analytics tools (like Pendo or Google Analytics) to draw insights from user behavior.
  • Apply lean UX best practices to your UX responsibilities.
  • Be a tireless advocate for exceptional user experience.
  • Help develop design patterns and apply them to your designs.
  • Less than 10% travel required based on research needs.

Qualifications

Required Skills/Abilities:

  • Detail oriented, manages time and objectives effectively
  • Excellent communicator in person, on the phone, in email
  • Loves testing out new approaches, knows how to measure the impact and adjust
  • A positive attitude and a passion for working with strong, collaborative teams. 
  • Not afraid of conflict – able to check your ego at the door for the benefit of the product and team
  • Flexible - change and uncertainty don’t faze you
  • Strong interpersonal and client management skills
  • Experience with Agile development methodologies—Scrum and Kanban in particular
  • Demonstrated ability to work with business stakeholders and technical teams to understand, analyze, and document requirements
  • Ability to use wireframing tools to prototype new functionality
  • Strong visual design skills
  • Strong interaction design skills
  • Knowledgeable with web frameworks such as Bootstrap, and iOS and Android human interface guidelines including Android material design
  • Experience in user research and testing

Required Education and Experience:

  • At least two (2) years of relevant UX design experience
  • Experience with Agile development methodologies—Scrum and Kanban in particular

Preferred Education and Experience:

  • Two (2) or four (4) year degree in Design, Human Computer Interaction, or a related field or equivalent practical experience.
  • Four (4+) years of experience designing business-oriented web or mobile applications
  • Pendo experience is a plus
  • Knowledge and practical experience with Lean UX methods and tools
  • Enterprise software design experience strongly preferred
  • Prior experience working with an Agile Product Owner strongly preferred
  • Experience working with remote teams a plus

Additional Information

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include: 

  • Flexible paid time off 
  • Affordable health, dental, and vision insurance options
  • Monthly fitness reimbursement
  • 401(k) matching
  • New-Parent Paid Leave
  • 1-month paid sabbatical every 5 years
  • Casual work environments

All your information will be kept confidential according to EEO guidelines.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • SqlLanguages
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • BalsamiqDesign
    • FigmaDesign
    • InVisionDesign
    • MiroDesign
    • SketchDesign
    • Whimsical Design
    • ConfluenceManagement
    • JIRAManagement
    • Monday.comManagement
    • TrelloManagement
    • WixCMS
    • Webflow CMS
    • DocuSignCRM
    • HubSpotCRM
    • SalesforceCRM
    • Optimizely CRM
    • Salesloft Email
    • HubspotEmail

An Insider's view of Daxko

How does your team reward individual success?

The team I am part of does bi-weekly retrospectives. We intentionally set aside time to recognize and document Kudos for our teammates. The company has many peer-nominated yearly awards
and spot bonuses for going above and beyond.

Sai

Senior Project Manager

What does your typical day look like?

My day, as Director of Engineering, consists of reviewing overnight stability reports, collaborating on solving complex technical problems, and brainstorming upcoming features. I strive to ensure the engineering teams have the tools needed for success by maintaining an environment where each individual feels empowered to make a substantial impact.

Tyler

Director of Engineering, SMB

How has your career grown since starting at the company?

In 2017, I started in Customer Support. Within three years, I now spearhead long-term payment strategy and oversee payment operations as the Director of SMB Payments. My path within Daxko is evidence that there is no shortage of growth opportunities if you keep “chopping wood,” as I say, and embrace challenges ahead of you.

Caroline

Director of SMB Payments

What are Daxko Perks + Benefits

Daxko Benefits Overview

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members, and this is reflected through our offices, benefits, and great perks. Some of our favorites include:

Flexible paid time off
Affordable health, dental, and vision insurance options
Monthly fitness reimbursement
401(k) matching
New-Parent Paid Leave
1-month paid sabbatical every 5 years
Casual work environments

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily sync
Open door policy
Group brainstorming sessions
Open office floor plan
Diversity
Unconscious bias training
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available

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