Sr CS Instructional Designer
Our Opportunity:
Chewy is looking for a Senior Instructional Designer to join our Customer Service Team based in Hollywood, FL. The ideal candidate will be an individual contributor primarily responsible for designing highly impactful learning solutions. You will design and develop customer service training content and professional development programs, including classroom and virtual. You will also design leadership training programs and work products to drive the delivery of learning methodologies that enhance team member capabilities.
What you'll do:
- Design and develop training content and programs for new initiatives and onboarding of Customer Service Team agents, Leads and Supervisors
- Apply strong instructional design principles to create impactful products and applications to appeal to adult learning styles
- Consult with business units to assess learning needs and partner with Training Manager to propose appropriate delivery methods for new and existing programs and content
- Ensure learning solutions are as engaging as possible
- Partner with key stakeholders to deliver customized learning solutions as appropriate
- Help ensure consistent learning methodologies are designed and scaled across our geographically dispersed workforce
- Production of best-in-class training materials, including print, video, e-learning, gamification, micro-learning, social, etc.
- Maintain current knowledge of best practices in Instructional Design and Development solutions, industry practices, and implementation solutions.
- Perform other duties as assigned
- Position may require travel
What you'll need:
- 3+ years of professional instructional design experience
- Proficient in Adobe Creative Suite – Captivate, InDesign, Photoshop
- Proficient in Microsoft Office Suite – Word, Excel, PowerPoint, Outlook
- Proficient in Learning Management Systems administration
- Bachelor’s Degree in Instructional Design, Business, Education, Communications or related field
- Excellent verbal and written communication skills
- High attention to detail
- Highly proficient in time management, organization, planning and prioritization
- Proven initiative, positive attitude, team-oriented, self-motivated and highly enthusiastic
Bonus:
- Ability to work and communicate constructively with all levels of the organization (New Hires, HR, WFMS, Operations, peers)
- Ability to work in a fast-paced environment and maintain focus on key priorities despite conflicting demands
- Evaluates and analyzes feedback and key metrics within a specific program or content areas to measure the effectiveness of deliverables in meeting business goals
- Collect information and updates to the business and apply to the current program
- Pharmacy experience preferred
Chewy is committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.
If you have a disability under the Americans with Disabilities Act or similar law, or you require a religious accommodation, and you wish to discuss potential accommodations related to applying for employment at Chewy, please contact [email protected].
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