Job Description We are looking for someone with extensive digital and usability design experience that can partner with our business and technology teams. The ideal candidate will operate as the UX Design Lead for high-profile and priority applications - delivering best-in-class solutions in collaboration with supporting UX researchers and designers. You must have proven expertise in all stages of the design process from research to the final deliverable.
You will be part of the Corporate Technology User Experience team at JPMorgan Chase & Co., solving complex UX problems in the Regulatory & Controls space. We design user-centered products and applications that help shape the daily experiences of JPMC employees around the world.
The successful candidate will join our User Experience team in Columbus, Ohio. You will be part of a tight-knit, diverse team that takes pride in high design standards and caring for its team members. We work collaboratively, empower designers to take on tough challenges, and encourage them to think outside the box.
Our design solutions are grounded in user-centered design principles and supported by extensive user research and consultation. We design with an inclusive mindset to ensure our products meet the highest standards for accessibility and usability.
What you'll be doing / Primary Responsibilities

• Collaborating with project teams comprised of business and technology stakeholders at all levels
• Shaping the end-to-end product experience for multiple applications in the product line
• Creating user flows, wireframes, and hi-definition design prototypes in Figma
• Partnering with UX researchers to help plan and facilitate user research efforts
• Working with our tech partners to ensure end-to-end accountability for accessibility and usability
• Offering mentoring and guidance to other UX Designers on your team
• Contributing to our design system and component library
• Evangelizing UX to business and technology stakeholders

Qualifications

• Bachelor's degree in Human Computer Interaction, Interaction/Interface Design, Graphic Design, Technology Communications or related discipline from a major accredited college or university
• 5+ years or equivalent compelling experiences as a designer for enterprise software, responsive web applications, and defining in-house style guides & documenting standards
• Excellent communication, listening, and negotiation skills with clients and senior executives - write, speak and present information effectively, persuasively and confidently in a variety of communication/corporate settings
• A balance of creativity, productivity, and passion for elegant, simple, emotionally rich design
• Proven expertise with Figma, or equivalent modern design tools
• Knowledge of service design, design systems, and agile methodologies
• Strong understanding of Web Content Accessibility Guidelines (WCAG 2.0) and assistive technologies
• General understanding of the capabilities of modern web application technologies: HTML, CSS, Javascript, Angular, React, and Bootstrap

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.