JPMorgan Chase
Dallas-Fort Worth, TX

Senior User Experience Researcher at JPMorgan Chase

| Dallas-Fort Worth, TX
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Job Description We are looking for a creative and resourceful Senior User Experience Researcher with strong design research skills to join our rapidly growing team of innovators, disruptors and problem solvers. Naturally, we want someone who can think outside the box and provide fresh thought leadership, but we are also looking for an individual who will complement the team in ways we haven't even imagined. If you can explain why you're that person, we want you!
As a Senior User Experience Researcher, you will be responsible for scoping and crafting research strategy, conducting research, and delivering actionable insights for a variety of user experience research studies in both bank and artificial settings.
The strong candidate will:
  • Demonstrate a higher than usual degree of user empathy, and will be able to tell a compelling story about the motivations and intentions of our users, inspiring all stakeholders towards "Aha!" moments.
  • Have excellent project management and organizational skills and be able to work collaboratively and productively with diverse teams as well as independently.

Key Responsibilities:
  • Be able to quickly understand the needs of our internal clients-especially as they relate to who their users are and what questions they really need to have answered.
  • Take a question or a problem and be able to translate it into a testable hypothesis-complete with a specific method and tasks that appropriately respond to research, project, and business objectives.
  • Develop and conduct research initiatives and execute them on time and on budget.
  • Motivate project teams with concise yet thorough reports and brilliantly prepared presentations under tight deadlines.

Key Skills:
  • Solid understanding of the principles of formative and evaluative research with demonstrable knowledge of multiple research methodologies and approaches (e.g. cadence testing, usability, RITE studies, formative vs. summative studies, intercepts, heuristic reviews, benchmarking, card sorts, etc.), and know the strengths and weaknesses of each.
  • Ability to lead a research study from beginning to end independently.
  • Scope and plan research studies, consulting with relevant stakeholders and team members while maintaining important internal and external relationships.
  • Plan, design, administer, and report on research studies, and produce associated materials (e.g. screeners, discussion guides, toplines, etc.).
  • Conduct rigorous inductive and deductive analysis and understand how to synthesize insights to an appropriate level.
  • Translate insights from complex concepts into meaningful and actionable insights including the design of visual frameworks and diagrams to support data.
  • Command a room and present findings to team members and stakeholders from multi-disciplinary backgrounds and varying organizational levels.
  • Be completely comfortable in ambiguous situations and have the ability to pivot to changing requirements.
  • Have a creative spirit of collaboration and innovation in exploring future ideas and solutions through new and different research methodologies.

Experienced/Education Requirements:
  • 2-4 years of practical user research experience.
  • Related experience in another field such as interactive design, and/or market research is a plus.
  • Bachelor's degree in human computer interaction, cognitive psychology, anthropology, design research, or related field considered an advantage. Equivalent experience accepted.
  • Design thinking experience - including planning and group facilitation.
  • Foundational understanding of and experience with ethnographic, contextual inquiry, generative/exploratory research techniques would be strongly favored.
  • Project management and negotiating skills are central to the position.
  • Communication, critical thinking, and creative problem-solving skills required. Your ability to demonstrate success in these areas should quickly become obvious.
  • Ability to communicate research results, graphically depict data, and justify methods and approaches-both orally and in writing-are an absolute must.
  • In-depth knowledge of Microsoft and Adobe suite products necessary, especially Excel, Illustrator, and InDesign.
  • Knowledge of survey tools including dScout or Optimal Workshop, and prototyping tools such as Figma are a plus.
  • Experience with eye tracking research and software are a plus.

About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.
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Technology we use

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What are JPMorgan Chase Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Professional Development Benefits
Tuition Reimbursement
Diversity Program

An Insider's view of JPMorgan Chase

What’s the vibe like in the office?

My favorite thing about JPMorgan Chase is the vast number of problems we solve, and the diversity it takes to do that. Moving money, enabling payments and producing a world class customer experience are just a fraction of what we work on. Because the office is so casual and open, I get to participate in discussions on all of this.

Nick S.

Executive Director, Software Engineering

What projects are you most excited about?

As one of the largest financial institutions in the world, our scope of impact is huge. Knowing that a system we deliver is responsible for things millions do daily such as paying for groceries, withdrawing cash, or getting a loan pushes us toward solutions that scale, which is the most challenging but also the most rewarding part of our projects.

Edwin T.

Executive Director, Site Reliability Engineering

How does the company support your career growth?

JPMorgan has helped me develop as a professional – both as a technologist and as a business leader. I have taken advantage of executive leadership training and development aligned to the firm’s culture of “How We Do Business.” I feel good about working for a firm that invests in its #1 asset – US!

Lupe C.

Executive Director

How do you empower your team to be more creative?

Empowerment for Idea generation, problem solving and innovation is best coming from those who do the work. I engage my technologist in high profile work and foster an environment where ideas are welcome. Empowerment of our technologists is the key to success. Teams dig in, innovate and identify ways to create a better client experience.

Dawn T.

Managing Director, Software Engineering

How does the company support your career growth?

Working at JPMC has been a wonderful experience. I love how much JPMorgan Chase cares about its communities by offering support of technologists to local non-profit organizations through social innovation programs. The company also invests in its employees and provides many learning opportunities to us.

Meng M.

Software Engineer

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