GoGuardian
We envision a future where all learners are ready and inspired to solve the world’s greatest challenges.
Remote
Remote

Senior User Experience Researcher (Remote) at GoGuardian

Sorry, this job was removed at 12:16 p.m. (CST) on Saturday, June 4, 2022
Find out who’s hiring remotely Nationwide
See all Remote jobs Nationwide
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.
About Us
At GoGuardian, we're helping share the future of digital learning by providing educators, students, and schools with tools to create engaging and equitable learning environments. Together, we build innovative solutions to empower students, deliver insights, and encourage experimentation. With employees around the globe, we're committed to building a culture of inclusivity, curiosity, and courage. GoGuardian's growth is fast and ever-evolving, and our teams are growing along with it - always ready to experiment and learn.
Our Culture
We're here for the cause, but also for the culture. We celebrate our successes and wins together, and make time to appreciate our teammates every day. Take a peek into your future at GoGuardian: our Slack channels include #gardenclub, #boardgametime, #bookrecs, and #petphotos. There's always something fun going on, including concerts, classes, book clubs, and more! From virtual trivia to local meet-ups, Guardians are always finding ways to connect.
While this job posting uses "El Segundo, CA" as the location, please note this role is currently being recruited for remote work.
The Role
The Senior UX Researcher will partner with designers, engineers, and product owners to understand and represent the end-user in the development of GoGuardian products. GoGuardian's UX team is a close-knit group of thinkers and tinkerers who believe the best products are made with curiosity, optimism, and deep enthusiasm to craft products that make people's lives better.
What You'll Do
    • Identify both the foundational and tactical user research needs for GoGuardian products and develop detailed plans to accomplish all required research activities
    • Clarify and align the research requirements of key stakeholders and recommend methods to get at key research objectives
    • Design and execute a user research plan for each research activity, including establishing research goals, defining testing formats, timelines, and all logistics and planning pertaining to conducting a successful user research session
    • Recruit research participants from a variety of sources, including existing customers and users, as well as sourcing new participants that match specific product requirements.
    • Implement research tools and techniques to gather, visualize, and interpret qualitative and quantitative user data with the assistance of the Design and Product team.
    • Conduct research tests in collaboration with Product Managers and UX Designers, moderate stakeholder discussion, and capture all feedback and documentation
    • Work with Product Managers, data science, business intelligence, and other cross-functional teams to analyze research findings and work with product and design teams to implement relevant results into the design process
    • Develop documentation and presentations to communicate research results to the Exec team and any other interested groups
    • Work with cross functional teams to identify actionable next steps based on research findings
    • Organize all research documents, including subject recordings, testing plans, notes, and outcomes into a research archive
    • Propose and initiate self-driven research inquiry based on a detailed understanding of our current products, users, and customers
    • Advocate for research by developing and promoting consistent research methods within the product organization and across GoGuardian
    • Make recommendations for solving problems based on user feedback

Who You Are
    • BA/BS in Human-Computer Interaction, Human Factors, Cognitive Science, Psychology, Anthropology, Sociology, Information Science, Research and Strategy, or related field with research experience
    • 4-6 years of work experience in a product development environment, with regular customer and user contact and collaboration across all product development functions
    • Experience with multiple user research methods and toolsets
    • Demonstrated leadership in advocating for the role of user research as a key stakeholder in product development
    • An understanding and appreciation for Design Thinking processes and methods
    • Enthusiasm to share, innovate, and create world-class design with a like-minded team of fellow creatives.

What We Offer
    • A varied and challenging role in a multinational and highly innovative company
    • A robust benefits package including health insurance, 401(k) retirement savings plan with company match, employee stock option plan, paid parental leave, 13 paid company holidays, and much more
    • Development and further training opportunities for shaping and realizing your career goals
    • Exceptional colleagues with a passion for EdTech

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.
#LI-Remote
#BI-Remote
See More
Apply Now
By clicking continue you agree to Built In’s Privacy Policy and Terms of Use.

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen
Previous
Next

What are GoGuardian Perks + Benefits

GoGuardian Benefits Overview

We believe there is no better investment than in the health and wellness of our employees. With benefits like flexible PTO, yoga and meditation classes, and professional development stipends, it’s easy to relax, unwind, and align. Your growth is our priority, both inside and outside the office!

Culture
Volunteer in local community
GoGuardian participates in local volunteer activities such as AngelHacks Hackathon, Teens Exploring Technology (TXT) and LA Food Bank.
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
GoGuardian's Diversity, Equity, and Inclusion Committee has five focus areas to drive meaningful and lasting change in Community, Communication, Talent, Product & Education.
Daily sync
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
On-site meditation twice per week
Onsite Gym
Team workouts
Team fitness initiatives include weekly in-office yoga classes
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
We provide up to 12 weeks of parental leave for all parents who have been with the company for one year.
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
We offer a flexible time off policy for full-time exempt employees. Full-time non-exempt employees accrue 3 weeks of PTO annually. We also offer a paid 2 week end of the year holiday break.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications

Additional Perks + Benefits

Relax, recharge, and refresh with weekly yoga classes & guided aromatherapy meditation. Whether you're a golfer or a gamer (or both), there's probably a weekly activity with your name on it.

An Insider's view of GoGuardian

What’s the vibe like in the office?

Exciting! We’ve had tremendous growth and have gone through a lot of changes over the last couple of years, but have maintained the supportive, passionate, and energetic foundations that made me join the company in the first place. The vibe is simultaneously feels relaxed and open, and like everywhere you look, people are solving difficult problems

Terence

VP of Customer Service and Support

What's the biggest problem your team is solving?

Our vision brings tall challenges; one of which is finding ways to sift through nearly insurmountable amounts of data, finding the important nuggets of information, then surfacing it to the right people. By using a combination of machine learning and cutting-edge data science (really), we're building better products for our users.

Zach

Senior Designer

How does the company support your career growth?

One of my life mantras is "When you stop learning you stop growing" and it is not possible here at GG to stop learning, as long as we take advantage of all that is available to us! Not only does GoGuardian keep us continually learning through our monthly all-hands meetings, but we have GG University and our personal learning stipend.

Susan

Account Executive, Pear Deck

How do you collaborate with other teams in the company?

The collaboration with people is really incredible. On the partnerships team, I get to work across internal teams as well as partner with our customers and thought leaders to enhance our products. I really enjoy learning from and working with our partners and everyone at GoGuardian.

Melissa

School Partnerships Manager

More Jobs at GoGuardian