Product Designer

Kunai is a fast-growing digital agency of 170+ people specializing in fintech. Ours is a fully remote team driven by innovation and experimentation, spread across almost every single continent. Over the past decade, we've shipped over 150 products for clients that include Visa, American Express, Capital One, WEX, Wells Fargo, Ernst & Young, and TOMS Shoes. Our founders built a previous agency (Monsoon) that was acquired by Capital One in 2015.

This is a full-time, hybrid position based in San Francisco. Employees in hybrid roles are expected to work from our client's office two days a week (Tuesdays and Wednesdays) with a general guidepost of being in the office 50% of the time based on business needs.

In this role, you will rapidly build, test, iterate, and scale ventures in collaboration with our Fortune 100 client. As an embedded designer, you will work with a team of entrepreneurs, designers, engineers, product developers and creators looking to build ambitious new ventures.

This role will support the ongoing incubation of multiple new business ventures within our client project's book of business including, uncovering intangible attitudes, behaviors, and motivations that drive people’s choices and desires, to developing impactful venture/business opportunities and platforms through empathetic design thinking. You will leverage knowledge of Product design to ensure that these ventures are produced to their strategic intent.

You will :

• Work collaboratively with lean teams composed of Entrepreneurs in Residence, Product Managers, and Full-stack Developers in an entrepreneurial environment 
• Produce concepts, personas, user journeys, storyboards, system maps, user flows, wireframes, visual design comps, and prototypes with Figma, Adobe CS, InVision, Mural, and other tools
• Plan and support usability tests, as well as a full spectrum of generative, iterative, and evaluative design research activities, including surveys, interviews, tree tests, and card sorting
• Drive development of UX research studies and product roadmaps
• Produce brand guidelines, design systems, online advertising, and websites




• Support our client's engineering team with the execution of design components to ensure the intended customer experience
• Communicate design ideas using techniques, including product concepts, service models, customer journeys, industrial designs, system maps, and/or infographics
• Monitor and report on design OKRs and KPIs




• Support the planning, facilitation, and production of materials for design thinking workshops, including evaluation sessions leveraging illustrative examples, data, research, and design thinking
• Contribute unique ideas within multidisciplinary workshops, meetings, and immersion sessions and bring them to life through visual communication and narratives leveraging your immersive story-telling skills
• Support the convergence of innovative ideas to a set of digital and tangible products, services, and/or physically connected form-factors in partnership with venture architects, product managers, and engineering teams




• Support our client's Customer Strategy and Insights team to develop hypotheses and the respective design research plans that help strategically frame, validate the hypothesis or challenge other forms of research
• Work with design researchers to prepare and conduct qualitative and quantitative research investigations that help strategically frame, validate or challenge other forms of research
• Bring research plans to life through the production/visualization of personas, customer journeys, insight-opportunity frameworks, system maps, stories, and scenarios
• Seek out trends and exemplars across a variety of emerging technologies that support research

You have:

• 5 or more years of work experience as a UX Designer or Product Designer
• Experience with digital product design, conceptual development, and demonstrated craft of design (industrial/graphic / behavior / HCI, etc.)
• Expertise designing, iterating and delivering web and mobile products
• Expertise in user interface design, visual design, brand design, and prototyping tools such as Figma, Adobe CS, and Zeplin
• Enterprise experience delivering web and mobile products on an agile team
• Ability to convey concepts through storyboards, user flows, user journeys, wireframes, prototypes, etc.
• Expertise in tools such as Figma, Adobe CS, and Zeplin

Ideally, you also have:

• Enterprise experience in FinTech or FinServ, especially within payments
• Professional experience working with cross-border transactions
• A bachelor's (or graduate) degree
• Expertise with InVision and/or Mural

Additionally, your portfolio should include work demonstrating:

• Human-centered design capabilities
• Design thinking approach to problem solving
• Future visioning / strategy development
• Behavior design methodologies, marketing content strategy, and/or operations process design
• Storytelling ability: distilling complex narratives for different audiences
• Prototyping and testing skills

Compensation information:

• Salary budget: $125,000 - $185,000

For portfolio submissions, web links are greatly preferred; if you have portfolio resources that do not exist anywhere online, please merge them into a single PDF.