People.ai accelerates enterprise growth through the power of AI. With the industry’s only Revenue Intelligence System, People.ai frees all customer-facing teams, including sales, marketing, and customer success, from manual data entry by automatically capturing all contact and customer activity data, dynamically updating CRM and other systems of record, and providing actionable intelligence across management tools to realize the full selling capacity of the enterprise. Some of the world’s best brands are leveraging People.ai to transform their business, including Lyft, New Relic, Okta, Tanium, and Zoom.

At People.ai, we believe that people enrich the world around them in countless ways. We believe that the more time they spend applying their creativity, resourcefulness and critical thinking to activities that matter most in their professional life, the more effective a professional they become. We're developing a deep understanding of the professional world, mapping people, companies, and the information that flows between them through natural language processing and machine learning. Our team is a diverse, outspoken group of creatives and critical thinkers, hyper-focused on driving enterprise growth. We embrace different. We applaud non-traditional career paths. We're inspired by people who have made processes their own. 

As a Lead Instructional Designer you will drive customer adoption by creating an outstanding learning experience that customers enjoy consuming. You will also develop strategy and architecture for learning content, including persona- and workflow-driven learning paths, courseware, and creating instructional videos as well as other educational assets. You will be a content factory by creating learning assets to be added to the customer training catalog, while also implementing instrumentation and ensure consumption of assets produced across customer base. Overall you will become an expert in People.ai products and be self-sufficient in creating new assets.

Responsibilities

• Assess current training content, and work with Manager to create proposed content development plan.
• Create short videos on any topic related and relevant to People.ai for evaluation by the team.
• Work independently and with internal SMEs to create learning assets (quantity to be determined) to be added to the customer training catalog each month, ultimately decreasing the need for Services, Support, and live trainings.
• Spend your average day creating content.
• Architect persona-specific learning paths and accreditations.
• Leverage data to continually improve the consumption rate and effectiveness of content by users, ultimately increasing overall product usage.
• Manage and maintain content in LMS/CMS ensuring course content is reflected in systems of delivery.
• Manage vendors and contractors to ensure high-quality output.

Requirements

• Educational Communication - speak and write clearly and succinctly, simplifying complex processes into easily understandable concepts that learners can grasp and apply.
• Translate Subject Matter Expert knowledge to an effective learning product for the intended audience.
• Proven Execution - can point to multiple examples of delivering on-time results based on plans that exhibited resourcefulness, inventiveness, and focus.
• Customer Empathy and partnership - listen intently to customers’ needs and can translate those needs into programs and kits that simplify the customer’s world.
• Data-driven problem solver - gather and analyze data to inform improvements for learning assets and the overall program.
• Technical Skills - ability to create video and multimedia content complemented with written skills.
• Passionate Educator - love sharing knowledge in fun and inspiring ways.
• Self Awareness - list strengths without embellishing and shares weaknesses and associated efforts to improve.
• Personal Responsibility - acknowledge failures, describe mistakes, and lessons learned.
• Gratitude - express appreciation for co-workers and circumstances and have no sense of entitlement.
• Collaborative – default to joining forces and building together for the greater good of the collective.

People.ai stands alone in our ability to harness business activity to unlock growth for our customers. We’ve been awarded 49 patents and have an additional 50+ under review. We’ve also received validation via Gartner’s Hype Cycle for CRM Sales Technology, inclusion in Forrester’s New XX Wave, the Y Combinator Top Companies List, and the Forbes AI 50 list.

Headquartered in Redwood City, CA, People.ai is backed by Y Combinator and Silicon Valley’s top investors, including ICONIQ Capital, Andreessen Horowitz, Lightspeed Venture Partners, Akkadian Ventures, and Mubadala Capital. To learn more, visit us online at: www.people.ai"

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