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San Diego, CA

Instructional Designer, Global Programs at ServiceNow (San Diego, CA)

| San Diego, CA
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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Job Description
The Instructional Designer in Global Sales Programs will design, develop, and implement sales-related programs, curriculums, and courseware spanning across topics that include but are not limited to - manager development, sales skill training, and new hire onboarding. This includes conducting needs assessments to identify strategically aligned learning and development initiatives and designing and developing training courseware in a variety of delivery modes (e.g., instructor-led, in-person or virtual training, self-paced training, eLearning, micro learning, videos, infographics, supporting guides, etc.).
The successful candidate will have deep knowledge of instructional design and adult learning principles, as well as a passion for visual and graphic design. They will be strong multi-taskers with the ability to deliver meaningful and engaging training on time in a fast-paced environment. Experience working with subject matter experts, writing scripts, and drafting storyboards is an absolute requirement, as is experience and expertise with Articulate Storyline and Microsoft PowerPoint.
What you get to do:
• Design and develop sales enablement for ServiceNow's Global Sales organization for the new hire, sales manager, and role excellence programs that align to strategic sales initiatives across regions; enablement includes eLearnings, virtual trainings, screencasts, various guides, videos, etc.
• Use technical design, development, and creative skills to create engaging online content and
engage course participants.
• Manage the end-to-end design and development of learning programs from concept through implementation and quality assurance.
• Collaborate across enablement and departmental teams to develop impactful learning content.
• Use a variety of applications to build eLearning courses and instructor-led resources (knowledge and expertise in Articulate Storyline and Microsoft PowerPoint is an absolute requirement).
• Address changes and feedback to courses in a timely manner.
• Work with stakeholders, Role Excellence, and Regional Enablement leaders to continually assess and understand skills and enablement needs, define options, and translate them into actionable and measurable learning objectives and goals.
• Leverage strong understanding of technology and ServiceNow value proposition in program creation.
A successful candidate has:
• Minimum 3 years of experience in instructional design and curriculum design and development
• Experience successfully interfacing with subject matter experts, stakeholders, and peers to meet business needs across multiple cross- functional teams
• Training and experience in applying instructional design practices and methodologies to support training and enablement content development
• Knowledge of adult learning pry ginciples, course development methodologies, Bloom's Taxonomy, and Kirkpatrick's training evaluation levels
• High degree of initiative, strong collaboration skills, and the abilities to communicate ideas and design decisions and receive feedback from partners
Solid foundation in graphic design and typography with skills in Photoshop and Illustrator is required
• BS/BA or equivalent experience required; Instructional Design degree or Training Development certificate is a plus
Strong skills with eLearning authoring software Articulate 360 - both Storyline and Rise, is required, and recording/editing audio and video is a plus (Camtasia, AfterEffects, Premiere, etc.).
• Participation in recognized training industry organizations (i. e. Association for Talent Development) strongly preferred
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
All new employees hired in the United States are required to be fully vaccinated against COVID-19, subject to such exceptions as required by law. If hired, you will be required to submit proof of full vaccination or have an approved accommodation, by your start date. Visit our Candidate FAQ page to learn more.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
Work personas
Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Required in Office.
Required in Office
A required in office work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office. This persona is required to work from their assigned workplace location 100% of the work week based on the business needs of their role.
A flexible work persona is defined as an employee who is contracted to work from or aligned to a ServiceNow-affiliated office and will work from their assigned workplace location roughly 3 days/week or less (generally around 40-60% of the work week). Flexible employees may choose to work the remaining working time from their workplace location or home. Flexible employees are required to work within their state, province, region, or country of employment.
A remote work persona is defined as an employee who performs their responsibilities exclusively outside of a ServiceNow workplace and is not contracted or aligned to a ServiceNow-affiliated office, including those whose place of work (pursuant to their terms and conditions of employment) is their home. Remote employees are required to work within their state, province, region, or country of employment.
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What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Volunteer in local community
Friends outside of work
Eat lunch together
Daily sync
Open door policy
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Mean gender pay gap below 10%
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available

An Insider's view of ServiceNow

What’s the vibe like in the office?

This is an idea space. It’s a place where we’re all operating on the same wavelength. We’re all interested in what we’re working on, right? And you hear it in people’s voices. You see it in people’s work.


Software Developer

What does your typical day look like?

There’s never a day where I don’t feel like I’m doing something purposeful or valuable to my team or company.


Business Systems Analyst

How does the company support your career growth?

It’s a good place to be in, in that it’s a company that’s growing very fast, but it doesn’t have that big company feel. You don’t feel like a number in a system and you can articulate and know where you want to go. There are people here who can help you get there.


Account Executive

What’s the vibe like in the office?

ServiceNow is unique because the people in this company are so incredibly special and unique. I can't think of enough kind words and amazing words to say about them. They really are my family.


Senior Manager, Global Sales Development

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