Sprig has pioneered a new approach to product research that helps companies learn from their customers in real-time and deliver award-winning product experiences. Companies like Dropbox, Square, Opendoor, Loom and Shift all use Sprig to understand their customers at the pace of modern software development, so they can build customer-centric products that deliver a sustainable competitive advantage.

Today, we're growing fast and ready for new team members who are passionate about surprising and delighting our own customers.

Sprig is based in San Francisco, CA with offices around the U.S. The company has raised $60M led by Andreessen Horowitz, Accel, and First Round Capital, and have recently been featured in articles by TechCrunch, Crunchbase, and Business Insider.

User research is at the core of everything we do. We help teams around the world to better understand everything about their users, so they can serve them better. We advise customers directly and have created webinars, podcasts, events, and dozens of templates so any team can get the insights they need in real-time. Now we’re looking for someone to help lead these efforts.

As the Head of User Research, you will engage deeply with our customers, offering them guidance on research best practices and how to get the full value from our rich set tools. You’ll develop thoughtful and relevant content to share with product teams around the world to help them address some of the most critical business problems they face. You’ll represent Sprig online and offline, serving as a thought leader in product research. And you’ll provide input directly into our product, guaranteeing that we’re incorporating and productizing the most cutting edge thinking into our offerings.

In short, we’re looking for someone to lead User Research and the company that’s redefining the space itself.

More about our mission, values, and why it's a great time to join us here.

About the Role:

• Advise enterprise customers on research best practices and provide guidance on how to fully leverage Sprig's tool set.
• Develop consumer-friendly content sharing the utility and necessity of fundamentally sound user research.
• Provide input and feedback on product roadmaps to incorporate cutting-edge thinking as well as industry best practices into our product.
• Educate and inform team members across the company on the latest developments in user research and related fields.
• Pair the quantitative data with qualitative insights to paint a clear picture of Sprig's own customers, highlighting points of friction and opportunities to provide additional value.
• Design and conduct research to help answer critical business questions that inform key decisions around product roadmaps, company strategy, and more.

About You:

• 7+ years of research experience in an applied industry role.
• Deep understanding of quantitative and qualitative research methods with experience deploying in multiple environments or contexts.
• Natural storyteller able to translate complex and academic concepts into concise and digestible takeaways.
• Experience with survey design, deployment, follow-on analysis, and recommendation generation.
• Evangelist for the value and utility of thoughtful user research, published content and/or social media following around user research topics a plus.
• Previous experience providing research or guidance to consumer and business-facing tech companies is a plus.
• Degree in Economics, Social Sciences, Human-Computer Interaction, Human Factors, Statistics, Computer Science or a related field.

Benefits & Perks:

• Competitive compensation and equity package 
• Free base medical, dental, and vision insurance plus free membership to One Medical
• 401k program
• 21 PTO days per calendar year + sick days when you need it
• Annual professional learning and development budget
• Work from home equipment stipend
• Flexible in-office policy when we return
• Quarterly socials and recharge days
• Autonomy to make decisions in a rapidly growing environment

At Sprig, we don’t just accept difference—we celebrate it, we support it, and want you to bring your whole self to work. Sprig is proud to be an equal opportunity workplace. We believe that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool.