Director, UX Design (San Antonio, TX)

| San Antonio, TX
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Job Summary:
iHeartMedia is the number one audio company in the United States, reaching nine out of 10 Americans every month - and with its quarter of a billion monthly listeners, has a greater reach than any other media company in the U.S. The company's leadership position in audio extends across multiple platforms including 850 live broadcast stations; streaming music, radio and on demand via its iHeartRadio digital service available across more than 250 platforms and 2,000 devices including smart speakers, digital auto dashes, tablets, wearables, smartphones, virtual assistants, TVs and gaming consoles; through its influencers; social; branded iconic live music events; and podcasts as the #1 commercial podcast publisher globally. iHeartMedia also leads the audio industry in analytics and attribution technology for its marketing partners, using data from its massive consumer base.

iHeartMedia Tech has begun a massive shift in the way we build applications away from fragmented desktop applications towards cloud-native cohesive apps accessible over the Web. In support of that, we are looking for a creative user-experience specialist to spearhead the customer-centric design process, bringing the voice of our users to the fore, in the creation of new customer journeys that are holistic, intuitive, relevant and personal to them. As a Director of UX, you will lead a team of designers, own and deliver the end-to-end user experience for a complete portfolio of iHeartMedia's applications and lead the creation of delightful digital experiences for our employees and customers.

  • Lead and manage a team of UX designers
  • Champion the UX transformation of applications at iHeartMedia
  • Solve complex design challenges and create enjoyable digital experiences
  • Work closely with end users, product owners, and delivery teams to understand the full picture, set the vision for the user experience, and ensure the preservation of the original design intent in the final product
  • Deeply understand your audiences through research, testing, personas, and journeys
  • Visualize experiences via wireframes, flow maps, visual mockups, and interactive prototypes
  • Clearly and effectively communicate design processes, ideas, and solutions to executives, end users, and IT teams
  • Provide thought leadership in design thinking and user-centered design and create tools, frameworks, and patterns that delivery teams will use to build cohesive and consistent experiences
  • Keep abreast of new UX design concepts and technologies

  • Experience managing a team of UX Designers
  • Experience working with peers and other executives in product management and software development
  • Portfolio of work demonstrating expertise and skill in creating user-centric digital experiences for web and mobile business applications
  • Extensive experience in design research, prototyping and testing designs with users
  • Demonstrated expertise turning design research into tangible, actionable design outcomes
  • Fluency in best practices for web-based and mobile information architecture and responsive design, as well as deep and broad knowledge of usability principles and techniques
  • Ability to establish a data-driven culture and a repeatable, structured and disciplined approach to the UX development process
  • Ability to articulate and justify design decisions
  • Expertise of design tools, such as Figma, Axure, and FullStory
  • Ability to prototype in HTML, JavaScript, and CSS and experience in Scrum or Kanban
  • Strong creative, analytical, organizational, and task management skills
  • Relentless attention to detail
  • Strong leadership skills to include strategic thinking, communication and presentation, ability to influence others, and accountability

Education and Experience:
  • Bachelor's degree in Human Computer Interaction, Graphic Design, or a related technical field required
  • 12+ years of experience in user centered design, with a focus on digital and end-to-end web/mobile experience design
  • 3+ years of experience in a managerial role

San Antonio, TX: 20880 Stone Oak Parkway, 78258

Position Type


iHeartMedia's benefits offering is flexible and offers a variety of choices to meet the diverse needs of our changing workforce, including the following:
  • Employer sponsored medical, dental and vision with a variety of coverage options
  • Company provided and supplemental life insurance
  • Paid vacation and sick time
  • Paid company holidays, including a floating holiday that enable our employees to celebrate the holiday of their choosing
  • A Spirit day to encourage and allow our employees to more easily volunteer in their community
  • A 401K plan
  • Employee Assistance Program (EAP) at no cost - services include telephonic counseling sessions, consultation on legal and financial matters, emotional well-being, family and caregiving
  • A range of additional voluntary programs, such as spending accounts, student loan refinancing, accident insurance and more!

The Company is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.

Some positions in certain divisions of the iHeartMedia family of companies are subject to mandatory vaccination requirements as a condition of employment. Candidates who have been offered employment for these positions at iHeartMedia, subject to applicable law, will be required to demonstrate they have been fully vaccinated for COVID-19 or qualify for a medical or religious accommodation from the vaccination requirement by their start date (which may be extended for such purposes). If the aforementioned requirements are not met, candidates who have accepted offers for such positions will have their offers rescinded and/or employment terminated in accordance with applicable law.

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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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More Information on iHeartMedia
iHeartMedia operates in the Digital Media industry. The company is located in New York, NY, New York, NY, Chicago, IL, San Antonio, TX and Burbank, CA. iHeartMedia was founded in 2022. It has 11660 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 159 open jobs at iHeartMedia, click here.
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