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San Francisco, CA

Director Head of Design Operations - Location Flexible at Dropbox

| San Francisco, CA + 26 more | Remote
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Role Description
This role sits within the Central Design Leadership Team and is integral to the heartbeat of the Design team at Dropbox.  Our Design org is 130+ people across functions and teams and distributed across San Francisco, New York, Seattle and Tel Aviv.  Acting as the operating partner to the VP of Design, you’ll be a critical driver in building up the Design organization’s operational muscle critical to our long term success and scale. 
You’ll be tasked with using your creativity, initiative, operational savvy and resolve to ensure the team is well positioned to execute. You’ll partner with Design leadership across org boundaries to create the business practices and operational infrastructure that frees our teams to deliver great customer experiences, build programs that engage and develop our team, and build connections with the community in meaningful ways. 
And you’ll be driving all this with the support of a growing Design Operations team that supports our ability to connect with customers, actively engages our internal and external community with high value programming, and embeds in our product teams to improve the way we work and how work gets done. You’ll continue to evolve the charter of what Ops does (and doesn’t do) at Dropbox. We want someone who’s been in the trenches before, someone who knows how to see new ways around organizational challenges, and knows how to level up our capabilities to keep pace with the demands of the org.  
  • Closely partner with the VP Design and extended Design Leadership team to help drive decisions, ensure alignment, and connect dots across the work
  • Advise on organization wide strategy and planning
  • Introduce new practices and programs that enable makers to make delightful customer experiences (and help us sunset the practices that are getting in the way) 
  • Implement tools and practices to help the team create, collaborate and communicate better
  • Manage the communication strategy within Design to keep the team informed and motivated
  • Strike a balance between minimum viable process and allowing for creative freedom
  • Lead strategic initiatives in partnership with cross functional working groups
  • Own the annual planning and budget preparation process, as well as executive roll-ups
  • Maintain a pulse on the Design org, and orchestrate response to problem areas
  • Act as liaison and evangelize design with partner groups - HR, Recruiting, Finance, Legal, IT
  • Grow and mature the capabilities of a medium sized Design Operations team
  • Own the strategy and roadmap execution for your team
  • Evolve team structures to optimally reflect changing organizational needs
  • Continually improve our people practices - hiring experience, talent management, employee engagement, diversity & inclusion, learning & development, and community programs
  • You have at least a year of professional experience leading or managing a design team
  • A portfolio of relevant design work, executed either by yourself or a team that you led, that conveys an ability to ship successful products that people love
  • A user-centered approach to designing software for people
  • Experience working with engineers and product managers to drive strategy, vision, and execution
  • Experience attracting and hiring design talent
  • Comfortable juggling a wide range of responsibilities at the same time
  • A collaborative, low-ego approach to working with others
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • KotlinLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • HadoopFrameworks
    • SparkFrameworks
    • TensorFlowFrameworks
    • HBaseDatabases
    • MemcachedDatabases
    • RedisDatabases

What are Dropbox Perks + Benefits

Dropbox Benefits Overview

We’re proud to offer benefits that help all Dropboxers take care of their holistic selves, so they can keep flowing at work.

Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Unconscious bias training
Diversity manifesto
Diversity Employee Resource Groups
Hiring Practices that Promote Diversity
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Mental Health Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Adoption Assistance
Restricted work hours
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
In addition to our Unlimited Vacation Policy, Dropbox also has one companywide PTO day a month
Paid Volunteer Time
At Dropbox, this is called 'Recharge'
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Home Office Stipend for Remote Employees
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We began a new 'Perks Allowance' in 2021 when we went Virtual First. Dropboxers are provided a generous individual allowance to spend on what perks really matter to them while at home- whether that's wellness, caregiver support, productivity, ergonomics, learning, food services, afterschool programs for kids, or something else! Read more here: https://bit.ly/3uM0gG3

An Insider's view of Dropbox

How would you describe the company’s work-life balance?

In the first time in over a decade, I’ve been able to actually have work life balance and to develop healthy habits because of Virtual First. My commute time is now filled with a morning workout and the end of my day now looks like being able to cook for myself. I also was able to move closer to family, which means the world to me.


Diversity Program Manager

What's the biggest problem your team is solving?

In a world that’s radically shifting virtual, it’s exciting to be at a company aiming to solve a lot of the problems at the crux of the transition. I’ve been working on projects that help small businesses using Dropbox collaborate and improve their overall user experience.


Software Engineer

How has your career grown since starting at the company?

Dropbox truly invests in their employees and supports internal mobility. Each year I’ve worked at Dropbox, my role has changed slightly. It’s kept me engaged, challenged me, and allowed me to constantly be in a learning environment.


Project Manager

What is your vision for the company?

I see the 40-hour office workweek becoming a thing of the past. Employees will escape grueling commutes and gain more control over their day. The workplace will now be wherever work happens, and the workweek will be whenever work happens best for each person. We'll grow stronger as we integrate dispersed talent with diverse perspectives.


Co-founder and CEO

How does the company support your career growth?

There’s always an opportunity to pivot and learn new skills or internally transfer to a team that’s outside your normal scope of work. The humility and empathy that Dropboxers have is unlike anywhere else I’ve worked. There’s always going to be someone on the other side willing to bring you in on a project or mentor you.


Content Marketing Operations

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